The Chefs' Warehouse · 1 month ago
Evening Customer Service Representative
Brisbane, CA, USA
Full-time
Onsite
Entry Level
$23/hr - $25/hr
1+ years expThe Chefs' Warehouse is a company committed to sustainability and organic produce. They are seeking a skilled problem solver for the role of Customer Service Representative, where the main responsibilities include processing customer orders and ensuring high levels of service and satisfaction.
CateringFood and BeverageFood ProcessingHotelMeat and PoultryRestaurants
Responsibilities
Accurately receive and process customer orders in a timely manner which are submitted via calls, emails, order boxes and texts
Provide the highest level of service to our customers. Ensure that customers receive answers to their questions in a timely manner and that all issues result in positive resolution and outcome
During live calls, engage the customer using suggestive selling with the goal of increasing the order size
Maintain productivity, accuracy, and other team performance metrics
Maintain minimum accuracy of 99%
Maintain minimum productivity of 75 lines per hour
Be able to provide details of communication between customer and CSR and alert the Sales Representative as needed when new items are being requested or issues are happening at the account
Additional projects or tasks may be assigned as needed
Qualification
Required
High School Diploma or higher degree required
Minimum one year experience in a high-volume customer service department environment
Knowledge of produce and other food products and the motivation to continually learn on the job
Ability to work in a fast paced, metrics-driven environment, Self-motivated, professional ability to multitask, and work well under pressure
Excellent interpersonal skills with the ability to develop and maintain a team atmosphere
Excellent customer focus and customer service skills
Benefits
Paid Vacations, Paid Holidays
Health, Dental and Medical Benefits
Weekly pay
Life Insurance
5% above cost for our high-quality food products
Employee discounts for travel and events
401k
Employee Stock Purchase Plan
Company
The Chefs' Warehouse
The Chefs' Warehouse, North America's top specialty food distributor since 1985, offers over 88,000 premium products to elite restaurants, hotels, and gourmet shops.
1001-5000 employees
H1B Sponsorship
The Chefs' Warehouse has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Public CompanyTotal Funding
$250M2022-12-07Post Ipo Debt· $250M
2011-07-28IPO
Leadership Team
James Leddy
Chief Financial Officer
John Austin
CFO
Recent News
2026-01-12
2025-11-14
2025-10-31
Company data provided by crunchbase