Home Health Focus AI · 1 month ago
Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)
United States
Full-time
Remote
Entry Level
$21/hr - $21/hr
1+ years expHome Health Focus AI is dedicated to helping home healthcare professionals find meaningful opportunities that prioritize patient care. The role involves answering inbound calls, initiating payment plans, and resolving patient inquiries while maintaining performance goals.
Computer Software
Responsibilities
Answer over 80 inbound calls daily from patients, doctor's offices, and insurance carriers
Initiate payment plans for patients with outstanding balances
Utilize multiple resources to resolve patient inquiries during calls
Maintain performance goals and productivity standards
Become proficient in processes after completing a structured training program
Qualification
Required
High School Diploma or equivalent required
Minimum 1+ year of work experience in customer service or related fields
Experience handling high volume calls while managing multiple computer applications
Ability to work in a fast-paced environment with excellent organization skills
Preferred
Previous experience in medical billing, insurance claims, or call center environments strongly preferred
Experience communicating with patients regarding medical information
Familiarity with alpha-numeric data entry
Proven track record of successful teamwork in previous roles
Previous work in a structured environment with defined breaks
Benefits
Quarterly variable bonus potential
Generous paid time off and flexible spending accounts
Comprehensive medical, vision, and dental insurance options
401(k) and employee stock purchase plans, along with fitness reimbursement programs
Company
Home Health Focus AI
HomeHealthFocus.ai is an innovative data platform that tracks and analyzes critical information from home care, hospice, and senior living companies across the United States.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase