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First Bank (FBNC) · 1 week ago

Item Exception Processing Specialist

Greensboro, NC, US

Full-time

Onsite

Entry Level

1+ years exp

First Bank is a financial institution seeking an Item Exception Processing Specialist to support daily exception processing activities for both consumer and commercial banking operations. The role involves handling transactional tasks such as return item processing, unposted item repair, and managing death notification entries, ensuring continuity of operations during emergencies.

Asset ManagementBankingFinanceFinancial ServicesWealth Management

Responsibilities

Process return items and unposted items, including unauthorized and Federal Reserve returns

Handle chargeback items and follow special instructions for chargeback processing

Review and return stop payment suspects as directed by branch instructions

Balance general ledger (GL) accounts, including: FED Returns Clearing GL, DDA/Savings Unposted GL, Special Handling GL

Review and correct ACH exception items by updating account numbers or types in Horizon XE

Upload ACH Federal Reserve Notifications of Change (NOCs) into OnBase

Verify company ID numbers and check for missing customer notices on all new stop payments

Receive and process Stop Pay Release Forms with customer authorization signatures

Review incoming Death Notification Entries (DNEs) in accordance with established procedures

Audit the Duplicate Transaction Report to ensure duplicate or piggyback items are properly returned

Assist branches and branch support with inquiries related to ACH, NOCs, ACH returns, reclamations, RIP/UIR, and teller outages

Monitor customer Positive Pay accounts via the First Bank Positive Pay website; return or correct items after the 11:00 a.m. customer cutoff

Maintain availability as an essential employee, with on-site or VPN access required during inclement weather or disaster scenarios per the Bank’s BCP (Business Continuity Plan)

Log support tickets or contact vendors (e.g., FIS/Horizon, Charge-Back Manager, other financial institutions) as needed

Complete all required annual compliance training courses

Adhere to all corporate policies, procedures, and applicable federal and state regulations, including the Bank Secrecy Act and Anti-Money Laundering Act

Uphold all levels of the Bank’s Service Excellence standards

Perform additional duties as assigned

Qualification

FIS HorizonBanking operationsAnalytical skillsAttention to detailOrganizational skillsComputer skillsCommunication skillsTime management

Required

High school diploma or general education degree (GED); or the equivalent combination of education and experience

1-2 years of experience in banking or financial operations

Knowledge and understanding of financial terminology, bank operations, policies, procedures and regulation

Strong attention to detail and analytical skills

Excellent organizational and time management skills - ability to work with minimal supervision

Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs

Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel

A valid driver's license is required

Must have the ability to stand, walk, sit and use hands and fingers

Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled