Thermo Fisher Scientific · 2 weeks ago
IT Digital Support Engineer
Idaho, United States
Full-time
Hybrid
Senior Level
5+ years expThermo Fisher Scientific is seeking an experienced Digital Support Engineer to join their Materials and Structural Analysis Division. This role involves working closely with sales and support teams to ensure the successful deployment and support of digital solutions, while engaging with customers to integrate IT solutions with their infrastructure.
BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine
Responsibilities
Engage with local support teams during pre-installation phase as a consultant to design the integration of the solution with the local infrastructure and answer all IT related questions
Ensure systems are setup for remote diagnostics and health monitoring
Engage with the development and operations organization to provide recommendations to manuals, training and customer facing material
Perform automated deployments through the use of configuration management technology
Provide support to the installations within the SLA as agreed using our processes
Conduct detailed troubleshooting and analysis of system or SW and infrastructure problems that affect reliability, performance, etc. of our delivered systems
Support factory and development teams with first deployments, installs and upgrades of newly introduced systems and modules to ensure accurate working order
Qualification
Required
Typically required, a Bachelor or Master degree in ICT Computer Science or a technical / SW field
Proficient in English (verbal and in writing)
Experience in IT application management
Experience with data storage and (remote) software installations, support and trouble shooting
Fundamental understanding and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs
Experience with virtualization technologies like VMWare/KVM infrastructure
5+ yrs of Knowledge, or experience with: Monitoring tools, Linux, VMWare, Automation and Scripting, Kubernetes, Ansible and Docker
Confirmed customer facing skills and great teammate
Strong problem-solving skills and analytical approaches
Motivated to work in a constantly evolving and highly technical environment
Open to travel up to 25% of time (mainly regional)
Company
Thermo Fisher Scientific
Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.
10001+ employees
H1B Sponsorship
Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (224)
2023 (233)
2022 (342)
2021 (315)
2020 (227)
Funding
Current Stage
Public CompanyTotal Funding
$15.97BKey Investors
National Grid
2025-11-24Post Ipo Debt· $2.42B
2025-09-30Post Ipo Debt· $2.5B
2023-08-07Post Ipo Debt· $2.95B
Leadership Team
Stephen Williamson
Senior Vice President and Chief Financial Officer
Daniella Cramp
Senior Vice President and President, Bioproduction Group
Recent News
Genetic Engineering News
2026-01-16
Investor's Business Daily
2026-01-16
Company data provided by crunchbase