Apply on Employer Site

Goodwill Industries of Southeastern Wisconsin, Inc. · 7 hours ago

Employee Experience Manager

Menomonee Falls, WI

Full-time

Onsite

Mid, Senior Level

5+ years exp

Goodwill Industries of Southeastern Wisconsin, Inc. is seeking an Employee Experience Manager to oversee employee recruitment and development while driving store productivity. The role involves managing back-of-house operations, ensuring compliance with training programs, and providing actionable insights to support policy development.

AssociationCommunitiesLifestyleRetailTraining

Responsibilities

Focus on individual and store production goals while maximizing the value of all donations through sustainable practices and secondary market efforts to achieve budgeted sales and margin. Provide coaching to employees on their progress as needed

Manages the hiring and onboarding process for new hires. Regularly assesses new employees and conducts check-ins for progress and readiness

Oversees hardline product rotation to ensure a continuous flow of new merchandise and overall product availability

Supports the oversight of associates and non-exempt leadership providing adequate donation and/or POS coverage. Maintain customer service levels, donation coverage, sufficient flow of new quality product and store environment standards

Oversee the process to ensure all employees complete and comply with online training requirements. Monitor and support employee performance, providing feedback and development opportunities

Accurately enter report data on time and monitor team s accuracy of data entry and timeliness, providing coaching if necessary

Analyze report data and other relevant documentation to identify trends and areas for improvement, providing actionable insights to store leadership

Consistently communicate and implement policies and procedures, addressing any concerns from the team. Manage communication channels, including communication binders and boards to keep employees informed

Regularly monitor the sales floor to ensure compliance with operational standards and safety guidelines, maintaining a clean, organized, and customer-friendly environment

Recognize individual employee strengths and delegate challenging work assignments to enhance employee satisfaction, development, and overall productivity

Leading and Developing Talent: May partner with coworkers to advance their development

Project and Change Management: May serve as a team member, or subject matter expert, for formal or department projects. Contributes ideas and helps develop solutions, while balancing demands of project work and routine job responsibilities. Engages effectively in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change

Problem Solving: Light supervision; works independently. Periodic review of work by manager or direct customer. Researches, analyzes, and evaluates situations and reports on findings. Solves advanced problems

Technical Skill: Advanced knowledge of professional principles and skills. Comprehensive knowledge of principles, practices and procedures of particular field of specialization

Community Engagement: Champions Goodwill s community engagement initiatives. Aware of Goodwill s community partner organizational and participates in volunteer opportunities as pertains to role and interest. Participates in industry/knowledge groups

Responsible for completing other job responsibilities/duties as assigned

Qualification

Employee recruitmentData analysisProject managementForklift certificationCustomer serviceCommunication skillsProblem solvingAdaptability

Required

Two years of college education or experience equivalency, and a minimum of 5 years experience

Forklift certification, if required at site

Work varied schedule and flexible hours; at least two closing shifts per week and every other weekend as scheduled. Additional nights and weekend shifts may be required to meet business needs

Must have a working phone that allows for communication accessibility