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EPAM Systems · 2 days ago

Middle/Senior End-User Support Engineer

United States

Full-time

Remote

Mid, Senior Level

EPAM Systems is a leading global provider of digital platform engineering and development services, and they are seeking a Senior End-User Support Engineer to transform laboratory IT infrastructure. The role involves providing Level 3 technical support and driving digital innovation in laboratory operations to enhance scientific productivity and patient outcomes.

AnalyticsArtificial Intelligence (AI)Cyber SecurityEnterprise SoftwareInformation TechnologySoftware

Growth Opportunities

No H1B

Responsibilities

Provide Level 3 technical support and operational management for laboratory IT infrastructure

Troubleshoot and resolve complex technical issues related to lab systems, hardware, and software

Collaborate with scientists, facilities, and IT teams to deliver new laboratory systems and upgrades

Maintain and update Inventory/CMDB for all lab IT assets

Work closely with vendors and remote support teams to ensure high availability of lab solutions

Identify and implement process improvements and automation opportunities

Ensure compliance with IT service delivery standards and business requirements

Qualification

Level 3 IT supportInfrastructure supportWindows 11Bash scriptingPowerShell scriptingTechnical troubleshootingIT service deliveryVendor management

Required

Deploy & Upgrade Operating Systems (OS) expertise

Infrastructure support experience (general IT infrastructure)

Windows 11 proficiency

Bash scripting capabilities

PowerShell scripting skills

Proven Level 3 IT infrastructure and operations support experience

Strong technical troubleshooting and problem resolution background

IT service delivery and vendor management experience

Benefits

Health benefits: High Deductible Health Plan with an attached HSA (Health Savings Account) which includes Pharmacy coverage, after 60 days from start of employment

Condition Management resources

Family Planning resources

Dental Plan

Vision Plan