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NationsBenefits · 2 weeks ago

Prospective Member Customer Service Representative

Fort Lauderdale, FL

Full-time

Onsite

New Grad, Entry Level

$17/hr - $17/hr

NationsBenefits is focused on improving member outcomes through advanced financial technology and supplemental benefits management. They are seeking highly motivated individuals to join their Customer Service Team, primarily responsible for handling inbound and outbound calls related to Medicare Advantage products.

Government Administration

Hiring Manager

Haritha Reddy

Responsibilities

Handle inbound calls from prospective members for Medicare Advantage plans by following approved script

Make outbound calls to prospective members that have requested a callback

Enter prospective member information into company’s Customer Relationship Management System (CRM) in an accurate and compliant manner

Follow approved script to determine the prospective member’s eligibility for Medicare Advantage plans and update CRM system accordingly

Warm Transfer prospective members to designated telesales team(s)

Obtain approved agreement (Scope of Appointment) from prospective members verbally that want a home appointment by following approved script and documenting it in CRM system

Inform prospective members of available seminars and register them as needed through the CRM system accordingly

Fulfillment of informational kits as requested by prospective members through the CRM system

Follow all Federal, State, Cirrus and Clients policies and procedures

Qualification

Customer ServiceData Entry SkillsVerbal CommunicationMulti-taskingProblem Solving

Required

High school diploma or general education degree (GED)

Must have some call center experience

Customer Focus

technology savvy

Customer Service

Data Entry Skills

Listening

Phone Skills

Verbal Communication

Building Relationships

People Skills

Interpersonal Savvy

Problem Solving

Multi-tasking

Company

NationsBenefits

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions.

Founded in 2015