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BioRender · 1 week ago

Customer Success Manager | SMB

United States

Full-time

Remote

Entry Level

1+ years exp

BioRender is on a mission to accelerate the world’s ability to learn, discover, and communicate science. The Industry Customer Success Manager (SMB) will build and maintain strong B2B relationships with SMB clients, driving retention, expansion, and user engagement while ensuring a positive experience with the product.

Graphic DesignLife ScienceSoftware

Responsibilities

Proactively reach out to clients & decision-makers to position yourself as a trusted and strategic partner

Deliver value that delights our users to drive engagement, encourage annual subscription renewal, and identify revenue growth opportunities

Provide personalized training to clients by delivering webinars specializing in science communication topics

Speak to new and existing users of our platform to showcase new features

Connect with various internal teams to ensure the customers’ needs are being fulfilled, contribute to the product, and assist other teams

Cultivate customer advocates, understand user-critical use cases for product feedback, engage with customers for speaking opportunities and run marketing activities

Qualification

Customer Success ManagementAccount ManagementLife Sciences knowledgeCustomer Success metricsWebinar hostingCommunicationInterpersonal skillsAttention to detailOrganizational abilitiesAdaptability