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Monogoto · 1 week ago

Junior Technical Customer Success Engineer (IoT-French speaker))

United States

Full-time

Remote

New Grad, Entry Level

0+ years exp

Monogoto is a telecommunications company specializing in IoT connectivity services. The Junior Technical Customer Success Engineer will onboard customers, troubleshoot connectivity issues, and provide training on the platform, ensuring customer satisfaction and effective use of Monogoto's services.

Developer APIsDeveloper ToolsIaaSInternet of ThingsTelecommunications

Responsibilities

Onboard and support customers in deploying IoT devices, ensuring smooth network connectivity

Troubleshoot IoT connectivity issues (e.g., TCP/IP, DNS, VPN, NAT) and perform packet analysis using tools like Wireshark

Train customers on Monogoto’s backend and API usage to maximize their use of the platform

Configure network preferences and enable features such as reverse access for IoT devices using the Monogoto admin portal

Provide regular account reviews, monitor network health metrics, and proactively resolve issues

Collaborate with internal teams to resolve escalated problems and ensure customer satisfaction

Contribute to Monogoto technical documentation and develop internal tools to better serve our customers

You’ll support French-speaking customers 30% of the time

Own selective CSM backoffice projects

Qualification

IoT experienceTechnical supportTroubleshooting networkingAPI usageFluent FrenchFluent EnglishMicrosoft ExcelZendesk experienceKibana experienceHelpdesk softwareCreating user guidesCommunication skillsProblem-solving skillsTime management