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Leidos · 2 weeks ago

Junior Computer Support Technician

Reston, VA

Full-time

Onsite

Entry Level

$52K/yr - $94K/yr

2+ years exp

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. They are seeking a Computer Support Analyst for the Center for Information Systems Security program, responsible for integrating systems, managing documentation, and resolving complex technical issues.

ComputerGovernmentInformation ServicesInformation TechnologyNational SecuritySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Performs the integration of new COTS/GOTS systems (network equipment, servers, workstations, etc) into the production environment, responsible for ensuring mission readiness

Manages change controls for documentation within a configuration management database (CMDB) and performs corrective action on any discrepancies or findings

Develops technical solutions and resolves complex user, computer, server, network, appliance, and application issues. Independently and consistently records, manages, and updates these solutions in a knowledge database and ticketing system

Reviews data from a DoD Network Monitoring System. Reviews historical data and proactively audits systems to ensure they meet program requirements. Assesses risks and remediates incidents

Once trained on the program specific equipment, the candidate will be relied on as an expert in their AOR, and will be expected to analyze issues, make remediation recommendations to management, and subsequently carry out those remediation processes

Qualification

Windows Server administrationWindows 10/11 troubleshootingGOTS/COTS application supportTier 2 Help Desk supportNetwork Monitoring toolsVirtualization experienceAnalytical skillsProblem solving skillsCommunication skillsTeam player

Required

Bachelor's degree with 2 - 4+ years' prior relevant experience. Or Master's with 2 years' prior relevant experience. A High School diploma with an additional 2 years' relevant experience may be considered in lieu of a degree

Interim Top-Secret clearance is required with ability to obtain a Final Top Secret

Experienced with one or more of the following Windows Server administration tools: WSUS, Group Policy, Active Directory, RDP, etc

Windows 10/11 and Windows Server 2022 troubleshooting

GOTS/COTS application, installation, configuration, and troubleshooting

Industrial computer and Dell systems installation, configuration, and troubleshooting

Tier 2 Help Desk support with some Tier 3 support (75% and 25% respectively)

The candidate should be a proactive leader and team player with strong communication, management, analytical, and problem solving skills; proven ability to thrive in environments that constantly embraces new technology

MUST be proactive and able to work independently

Preferred

Lifecycle management experience (PC Imaging & Disposition)

Working knowledge of Network Monitoring tools such as OpManager, Solarwinds, PRTG

Workstation and Server RAID understanding

Experience with virtualization

Infrastructure equipment troubleshooting such as Tripplite or Eaton UPS', Fiber and/or Ethernet installation/termination, and electronic testing and metering equipment

Ticket tracking system experience (i.e. Remedy, ServiceNOW, SharePoint)

Prior experience in a Network Operations Center environment or Tier 2/3 Helpdesk

Cisco, Palo Alto and/or Juniper Tier 1 troubleshooting experience

Experience with CMD/Terminal/PowerShell

Experience with RHEL