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Beth Israel Lahey Health · 19 hours ago

Practice Assistant Pinehills Plymouth

Plymouth, MA

Full-time

Onsite

Entry Level

$20/hr - $26.92/hr

1+ years exp

Beth Israel Lahey Health is a growing healthcare organization dedicated to making a difference in people's lives. They are seeking a Practice Assistant to provide high-quality service to patients and ensure smooth practice operations by managing patient flow, scheduling, and communication.

Elder CareHealth CareHospitalPrimary and Urgent CareProfessional ServicesTraining

Responsibilities

Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy

Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible

Takes appropriate actions to diffuse challenging situations

Takes complete and accurate information from patients/callers

Maintains patient confidentiality at all times

Performs check in, registration, scheduling, and verification of demographic information according to APG policies and procedures

Utilizes computer system to register patients and ensure accuracy of demographic and fiscal data

Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs

Obtains and enters referrals and collect co-pays

Monitors and supports patients and visitors entering and leaving the practice

Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.)

Acts as liaison between patient and practice staff to ensure optimal flow and service delivery

Acts as liaison between patient and other areas to ensure optimal flow and service delivery

Maintains clean and welcoming physical environment of the reception area

Maintains signage and clarity of information displayed in reception area

Monitors audio or visual images for appropriate programming and volume levels to ensure a non-intrusive and calming environment

Contacts the appropriate departments (i.e. Service Response) when repairs or services are needed and follows through

Ensures translation services are provided in Spanish for Spanish speaking patients and employees when needed

Qualification

Medical Admin Assistant CertComputer systems experienceFluent in SpanishMicrosoft Office proficiencyCustomer serviceWritten communicationOral communicationTeamwork

Required

High School diploma or GED required

1-3 Years Related Work Experience Required

Fluent in English and Spanish, at a level that ensures accurate and understandable interpretation and translation and Medical terminology

Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access