NVIDIA · 3 days ago
Senior Manager, CSP Engagements – System Software SWAT Team
United States
Full-time
Remote
Senior Level, Lead/Staff, Director/Executive
$272K/yr - $426K/yr
12+ years expNVIDIA is seeking a Senior Manager to lead their System Software SWAT Team within CSP Engagements, focusing on data center platforms. The role involves leading a cross-functional team to address complex system software issues for hyperscaler customers and ensuring high-quality outcomes through effective incident response and management.
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Hiring Manager
Bella Yanovsky
Responsibilities
Lead a cross-functional SWAT team focused on rapid triage, debugging, and resolution of complex system software issues for hyperscaler customers
Drive technical incident response, war-room operations, and escalation management across firmware, Linux kernel, drivers, networking, virtualization, and observability layers
Build and mentor a high-performing team of senior engineers; set operational standards for incident response, on-call rotations, and continuous improvement
Serve as a primary technical and operational focal point for hyperscaler customers, managing expectations, communications, and participant relationships
Collaborate with CSP technical leads, TPMs, and internal engineering teams to deliver customer-validated solutions and influence product quality and release criteria
Operate customer-like labs to reproduce issues, validate fixes, and ensure robust telemetry and observability
Provide executive-level status updates, risk assessments, and recommendations for critical customer issues
Qualification
Required
12+ overall years of proven experience in system software (firmware, Linux kernel, drivers, networking, virtualization), with at least 5 years in data center or HPC software environments
Bachelor's degree or equivalent experience
Minimum 3+ years of direct experience working with hyperscalers in production environments
6+ yrs of experience in management
Proven leadership in managing customer escalations, technical incident response, and cross-functional teams
Deep technical expertise in Linux kernel, device drivers, ARM (aarch64) & x86, OpenBMC/SBIOS, out-of-band/in-band management, DMTF protocols (Redfish, PLDM, MCTP, SPDM), and networking (TCP/IP, Ethernet, InfiniBand)
Strong customer management and team member engagement skills; ability to communicate complex technical issues to executive and engineering audiences
Demonstrated success in reducing time-to-mitigation, improving release predictability, and driving continuous improvement in technical operations
Preferred
Experience building and operating customer-like labs, automation, and telemetry frameworks
Familiarity with GPU computing (CUDA), large-scale AI/HPC workloads, NVLink, Grace, and cluster-level deployment/management
Knowledge of CXL/memory fabric fundamentals and contributions to industry standards (OCP, DMTF)
Benefits
Equity
Benefits
Company
NVIDIA
NVIDIA is a computing platform company operating at the intersection of graphics, HPC, and AI.
10001+ employees
H1B Sponsorship
NVIDIA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
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2025 (1877)
2024 (1355)
2023 (976)
2022 (835)
2021 (601)
2020 (529)
Funding
Current Stage
Public CompanyTotal Funding
$4.09BKey Investors
ARPA-EARK Investment ManagementSoftBank Vision Fund
2023-05-09Grant· $5M
2022-08-09Post Ipo Equity· $65M
2021-02-18Post Ipo Equity
Leadership Team
Jensen Huang
Founder and CEO
Michael Kagan
Chief Technology Officer
Recent News
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