Google · 1 week ago
Senior Systems Program Manager, Cloud Support
San Francisco, CA
Full-time
Hybrid
Senior Level
$158K/yr - $235K/yr
7+ years expGoogle is a leading technology company that provides enterprise-grade solutions through Google Cloud. As a Senior Systems Program Manager, you will be responsible for the lifecycle of support workflows and act as a bridge between operations and engineering teams, ensuring the development of effective support systems and tooling.
AppsArtificial Intelligence (AI)Cloud StorageSearch EngineSEO
Responsibilities
Own the end-to-end system roadmap and lead the technology strategy. Translate both immediate needs and the long-term business outlook into concrete scope, business requirements, and delivery plans. Ensure the solution and strategy will scale as support volume increases and as customer cases and internal support workflows become more complex
Identify bottlenecks, time-consuming inefficiencies, customer risks, and manual processes within our current operational setup. Define comprehensive business requirements for solving these issues and drive the technical solutions with Engineering
Serve as the definitive subject matter expert for complex workflows involving support processes, hardware fulfillment, and inventory systems. Align requirements and roadmaps across multiple Engineering teams
Own the delivery of integrated solutions, partnering with product, engineering, operations, and business intelligence to drive the development lifecycle, manage risk, and ensure on-time delivery
Qualification
Required
Bachelor's degree or equivalent practical experience
7 years of experience in program management, product management, business operations, or strategy and operations within global customer support or contact center environment
Experience translating operational needs into technical system requirements
Preferred
Experience launching and scaling integrated case management and hardware/inventory management workflows
Experience collaborating with executive stakeholders of the Director to VP level across a large, global organization
Experience setting up, managing, and optimizing case management workflows and tooling
Track record of program management and delivery of complex, ambiguous programs with minimal direction
Ability to be comfortable with data analytics, conducting trend analysis, and making critical decisions based on the data
Benefits
Bonus
Equity
Benefits
Company
Google specializes in internet-related services and products, including search, advertising, and software. It is a sub-organization of Alphabet.
10001+ employees
H1B Sponsorship
Google has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8763)
2024 (8872)
2023 (9682)
2022 (11626)
2021 (9109)
2020 (9785)
Funding
Current Stage
Public CompanyTotal Funding
$26.1MKey Investors
Andy Bechtolsheim
2004-08-19IPO
1999-06-07Series Unknown· $25M
1998-11-01Angel· $1M
Leadership Team
Sundar Pichai
CEO
Thomas Kurian
CEO - Google Cloud
Recent News
The Indian Express
2025-10-08
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2025-10-04
Company data provided by crunchbase