The Walt Disney Company · 10 hours ago
eCommerce Specialist-Internet Help Desk, DC (Orlando, FL) Bench - FT
Orlando, FL
Full-time
Onsite
New Grad, Entry Level
$20.10/hr - $20.10/hrThe Walt Disney Company is seeking an eCommerce Specialist-Internet Help Desk to assist Guests with their digital experience through the website and the My Disney Experience application. This role involves engaging with Guests to provide recommendations for their vacation experience and maintaining relationships with Guests and Cast Members while ensuring excellent service.
Amusement Park and ArcadeAnimationConsumer GoodsDigital MediaE-CommerceMedia and EntertainmentMulti-level MarketingPerforming ArtsResorts
Responsibilities
Engage with Guests exploring their desired vacation experience, providing recommendations and direction for a magical vacation experience at Walt Disney World
Build and manage relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast
Maintain discretion and Guest confidentiality
Help Guests with handling their accounts
Navigate between multiple computer applications including phone, chat, and email
Provide Guest Service when problems arise and help find solutions
Meet required departmental metric expectations and efficiency goals
Assist Guests by providing comprehensive information about the resorts and dining using software applications during this process
Complete all required Company training and compliance courses
Flexible with work schedule, including overtime, weekends and holidays
Qualification
Required
Handle conflict resolution and decision-making through a balance of integrity and partner resourcing
Computer proficiency within a Microsoft Windows environment
Written, verbal and interpersonal communications skills
Knowledge of Disney products
Sales and Service Experience in a customer service or contact center environment
High school diploma or equivalent
Preferred
Strong sales and closing skills and the ability to overcome objections
Bilingual
Company
The Walt Disney Company
The Walt Disney Company started as a cartoon studio and evolves into sports coverage and television shows.
Founded in 1923
10001+ employees
H1B Sponsorship
The Walt Disney Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (66)
2023 (96)
2022 (130)
2021 (30)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
$11BKey Investors
Citibank
2020-04-13Post Ipo Debt· $5B
2020-03-20Post Ipo Debt· $6B
1978-01-06IPO
Leadership Team
Robert Iger
CEO
Christine M. McCarthy
Senior Executive Vice President & Chief Financial Officer
Recent News
2025-12-24
Company data provided by crunchbase