This job has closed.

Insights · 2 weeks ago

Order Fulfilment Coordinator

Austin, TX

Full-time

Onsite

New Grad, Entry Level

$50K/yr - $50K/yr

Insights is a Learning and Development company aimed at enhancing self-awareness. As an Order Fulfilment Coordinator, you will be responsible for ensuring successful client events by managing order processing, coordinating logistics, and collaborating with various departments.

ConsultingEducationProfessional ServicesTraining

Work & Life Balance

Hiring Manager

Sandra Munro

Responsibilities

Process orders from the Customer Experience Team who are dealing directly with the clients to organise their events and workshops– each order will vary in complexity and is tailored to the client’s specific requirements, so you need to work through each order with care paying close attention to all the details, as getting the order 100% correct is crucial to the success of each event

Prepare each order by checking stock, printing profiles & literature and any other necessary materials to then box it all up and use the online portal to arrange a courier to ship them

Carry out quality checks on all orders before they are shipped

Ensure we have commercial invoices for all orders and add all the details on Excel to track them

Act as the go-to person for order management queries, liaising across departments

Monitor and report on KPIs to keep operations running smoothly

Dispatch orders on time using the most cost-effective methods

Arrange pick-ups and returns for venues, clients, and staff

Take ownership of print production tasks, including complex printing, binding, and laminating

Qualification

Order managementCustomer serviceAttention to detailPrint room knowledgeMS Office proficiencyProactivityTeam playerCommunication skillsAdaptabilityReliability

Required

Reliable, responsible, and customer-focused

Positive, proactive, and calm under pressure

Organised with strong attention to detail

A true team player who takes ownership and accountability

Flexible and adaptable to changing priorities

Proven ability to meet deadlines in a fast-paced environment

Experience working in a team and customer-centric setting

Strong communication skills – written and verbal

Proficient in MS Word, Excel, Outlook, Teams, and D365

Quick to learn new systems and processes

Preferred

Knowledge of print room machinery and processes is beneficial

Benefits

22 days holidays/PTO (+10 public holidays)

2 days Gift of time/Volunteering

Private Medical Insurance

Dental Insurance

401k Retirement Plan

Life/AD&D Insurance

Short- & Long-Term Disability

Health Savings Account

Vision Plan

Accident Insurance

Hospital Plan

Critical Illness cover

Employee Assistance Program

Flexible working

Company

Insights

We're a people development company, built to create a world where people truly understand themselves and others, and are inspired to make a positive difference in everything they do.

Founded in 1993