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GBG Plc · 1 week ago

Revenue Operations Specialist (Customer Success)

Atlanta, GA

Full-time

Onsite

Mid Level

3+ years exp

GBG Plc is dedicated to enabling safe and rewarding digital lives for genuine people everywhere. They are seeking a Revenue Operations Specialist to optimize systems and processes for the Customer Success team, enhancing customer relationships and operational efficiency.

AnalyticsComputerData IntegrationFraud DetectionInformation ServicesInformation TechnologyMachine LearningSecuritySoftware

Hiring Manager

LaToya LeGree, SHRM-CP

Responsibilities

Own and optimize the Customer Success tech stack (e.g., CS platform, Salesforce, etc.)

Design and implement scalable processes that support CSM workflows and customer lifecycle management

Develop and maintain dashboards and reporting to monitor customer health, churn risk, and engagement

Partner with cross-functional teams to align CS Ops initiatives with broader business goals

Automate routine tasks to increase CSM efficiency and reduce manual work

Support onboarding, training, and enablement of CSMs on tools and processes

Lead initiatives to improve data quality, segmentation, and actionable insights

Track and report on KPIs related to retention, expansion, and customer satisfaction

Identify opportunities for continuous improvement and operational excellence

Qualification

SalesforceServiceCloudCustomer Success OperationsData visualizationProcess improvementAnalytical skillsCommunication skillsCross-functional collaboration

Required

3+ years of experience in Customer Success Operations, Revenue Operations, or a related field within a SaaS or technology environment

Advanced proficiency in Salesforce and ServiceCloud, with hands-on experience configuring workflows, dashboards, and automation to support CS teams

Demonstrated success in designing and scaling operational processes that improve efficiency and customer outcomes across teams or regions

Strong analytical skills, with 2+ years of experience in data visualization and reporting using tools such as Tableau, Power BI, or advanced Excel (pivot tables, VLOOKUP, macros)

Proven track record of managing cross-functional projects, including stakeholder alignment, timeline management, and delivery of measurable results

Experience supporting CS teams with tools, insights, and playbooks that drive adoption, retention, and expansion

Ability to translate business needs into scalable operational solutions, including system enhancements, process improvements, and reporting frameworks

Comfortable operating in fast-paced, ambiguous environments, with a bias for action and continuous improvement

Excellent written and verbal communication skills, with a proactive, solution-oriented mindset and the ability to influence across levels