Plume · 3 weeks ago
NOC Analyst
United States
Full-time
Remote
New Grad, Entry Level
$65K/yr - $76K/yrPlume is a pioneering company in the technology sector, focusing on enhancing smart home experiences through its innovative service delivery platform. The NOC Analyst will be responsible for monitoring and supporting Plume's customers, ensuring timely resolutions to technical issues while collaborating with engineering teams to enhance service delivery.
Network HardwareSaaSSmart HomeWireless
Responsibilities
Triage, route, and respond to cases opened by Plume customers and employees
Monitor the Plume platform to ensure adherence to SLAs
Execute MOPs, runbooks, or playbooks to remediate issues
Use available tools to investigate and troubleshoot technical issues
Work closely with operations and engineering teams; escalating issues as required
Provide the best experience possible for Plume customers
Manage workload to ensure that all customer issues are resolved in a timely manner
Write new and improve existing documentation
Provide feedback to improve product quality/functionality
Contribute to the development and refinement of NOC processes and procedures to enhance efficiency and effectiveness
Work with NOC staff in other global regions to perform detailed handoff of critical issues
Qualification
Required
Hands on technical experience in at least one of: Linux | Cloud | Networking | WiFi
Experience using tools such as Jira, Confluence, Slack, Grafana, Kibana
Strong critical thinking and problem solving abilities paired with a methodical approach to troubleshooting
Ability to analyze system diagnostics and clearly articulate the issue for the customer
A strong desire to continuously learn and grow
Willingness to collaborate with and help your teammates
Strong communication and collaboration skills
BS degree in a STEM field or relevant professional experience
Benefits
401K plan and a company match
Basic life insurance
Unparalleled health, dental, vision and other benefits and perks
Company
Plume
Plume is the creator of the first cloud-managed Wi-Fi and subscriber experience platform for Internet Service Providers.
Founded in 2015
201-500 employees
H1B Sponsorship
Plume has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (19)
2023 (16)
2022 (18)
2021 (28)
2020 (17)
Funding
Current Stage
Late StageTotal Funding
$722.36MKey Investors
SoftBank Vision FundInsight PartnersCharter Communications
2022-07-01Series Unknown
2021-10-12Series F· $300M
2021-02-23Series E· $270M
Leadership Team
Daniel Herscovici
President and CEO
Adam Hotchkiss
Co-Founder and Chief Product Officer
Recent News
2026-01-06
2025-12-17
Company data provided by crunchbase