Layer 9 IT · 2 weeks ago
Support Technician (Onsite)
Suffolk, VA
Full-time
Onsite
Mid Level
3+ years expLayer 9 IT is a results-driven IT team that partners with clients in the medical, dental, and legal industries. They are seeking an experienced IT Support Technician to handle hardware, software, and network challenges onsite at client offices, ensuring efficient and secure operations.
Cyber SecurityInformation TechnologyIT Infrastructure
Responsibilities
Serve as the first point of contact for client support needs — onsite and remote
Diagnose and resolve hardware, software, and network issues quickly and accurately
Support Microsoft 365 environments, Azure AD, and endpoint security configurations
Manage tickets and document solutions in line with service standards (SLA)
Escalate complex issues to senior engineers as needed and collaborate to prevent recurrences
Maintain system security with MFA, patching, antivirus, and firewall support
Assist with client onboarding/offboarding and ensure clean transitions
Contribute to process improvements and internal knowledge base updates
Qualification
Required
3+ years in IT support or help desk roles, preferably in MSP environments
Deep knowledge of Windows OS, Office 365, Azure AD, and Active Directory
Proven troubleshooting skills for networks, endpoints, and security configurations
Strong communication and documentation abilities — especially with clients
Familiarity with ConnectWise, ServiceNow, or similar ticketing systems
Valid driver's license and clean driving record
Preferred
Experience with VOIP, low-voltage networking, and A/V setups is a plus
PowerShell scripting experience or background supporting dental software (Dentrix, Dexis)
Understanding HIPAA compliance standards (for medical/dental clients)
Company
Layer 9 IT
Layer 9 was built around the mission to exceed the expectations of our clients.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Troy McCollum
Business Owner and CEO
Company data provided by crunchbase