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Linnaeus · 3 weeks ago

Customer Service Represenative

Calabash, NC

Full-time

Onsite

New Grad, Entry Level

Vicar Operating is seeking a Client Service Representative to join their team at VCA Animal Hospitals, where the mission is to prioritize pet health and deliver excellent service. The role involves greeting clients, scheduling appointments, managing medical records, and maintaining a clean hospital environment while ensuring a positive client experience.

Health CareVeterinary

Responsibilities

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms

Scheduling and confirming appointments

Placing outbound calls for follow-ups and reaching out to prospective clients

Presenting and explaining fees, including processing payments

Recommending, selecting, and obtaining products and services, including prescriptions

Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)

Managing medical records, charts, reports and correspondence

Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside

Qualification

Customer serviceOrganizational skillsDetail orientedCompassionatePunctualProfessional demeanorTeam orientedSelf-motivatedWork ethic

Required

Experienced Full Time Veterinary Client Service Representative

Applicant must be organized, detail oriented, punctual, and have a strong work ethic

It is important that you are team oriented, compassionate, self-motivated and passionate about patient care and creating a great client experience

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms

Scheduling and confirming appointments

Placing outbound calls for follow-ups and reaching out to prospective clients

Presenting and explaining fees, including processing payments

Recommending, selecting, and obtaining products and services, including prescriptions

Managing medical records, charts, reports and correspondence

Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside

Benefits

Medical

Dental

Vision

Paid vacation/sick days

401(k)

Generous employee pet discounts

Company

Linnaeus

Linnaeus Veterinary Ltd (A Mars Company).

Founded in 2014

Solihull, Solihull, GBR

1001-5000 employees

http://www.linnaeusgroup.co.uk/

Funding

Current Stage

Late Stage

Total Funding

unknown

2018-06-07Acquired

Company data provided by crunchbase