Logicalis Asia Pacific · 3 weeks ago
Project Coordinator - IT Service Delivery
Tempe
Full-time
Onsite
Mid Level
$48K/yr - $60K/yr
3+ years expLogicalis Asia Pacific is a company that provides IT professional services. The Project Coordinator will support IT projects by coordinating resources, managing schedules, and ensuring quality service delivery within budget and timelines.
Information Technology & Services
Responsibilities
Assists Project Managers by performing project coordination duties including resource assignment, scheduling, back-office data management, and closeout activities including, but not limited to:
Resource schedule management for assignment of engineers and/or contractors to projects; works directly with subcontractor technical resources, aiding with project preparation, scheduling, and administrative support
Creates and processes project engagements in PSA software including new contracts, change requests, and other modifications
Assists with sourcing and processing subcontractor quotes and contracts
Coordinates small, minimally complex projects that do not require a Project Manager, ensuring contracted delivered services are provided with quality, on time, and within budget
Initiates projects and kick-off, including:
Schedules project initiation meeting with Account Executives and Solutions Architects for knowledge transfer of the scope of work from Sales to the assigned Service Delivery Engineer(s)
Coordinates and facilitates project initiation meeting with Customer and Logicalis Project Engineer(s) to review scope and set initial project schedule
Ensures assigned resources are scheduled and prepared for assigned work
Monitors project activity and captures required data accordingly
Performs ongoing updates and completion to project specific documents per defined standards such as resource schedules, project labor time entry, Project Change Requests and Project Closure and Acceptance Documents
Maintains continuous focus on customer service and quality assurance. Escalates issues for resolution as warranted, engaging PMO Manager for assistance with difficult issues
Responsible for coordination of the project through closure
Demonstrates an understanding and commitment to the mission of Logicalis exhibiting behaviors consistent with the organization's values
Demonstrates teamwork and flexibility by assisting as needed with various ad hoc reporting, backfill support for peers, assistance with service improvement activities, etc
Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors
Qualification
Required
Associates Degree (or higher) in Business Management, Project Management, or Information Technology preferred
Proficient use of Microsoft Office applications – Excel, Word, PowerPoint, Outlook
Minimum 3 years' professional experience preferably with knowledge of project management practices and/or in an IT Support role (e.g. Service Desk, PC Desktop Support, etc.)
Will consider applicants with 3+ years of relatable work experience requiring planning, customer service, resource coordination, etc. (example: Events coordinator, customer service dispatcher, or similar work requiring coordination of resources and service delivery)
Strong written and verbal skills. Must possess ability to deliver concise, professional, and accurate documentation and communications (i.e. meeting notes, project updates, escalations)
Ability to recognize project improvement areas and adapts well to an ever-changing environment
Interacts professionally and effectively across technical and business organizations in support of our collaborative and inclusive culture
Excellent time management skills; ability to manage multiple tasks to defined deadline within constrained timeline
Strong planning and organization skills; detail oriented with attention to accuracy
Flexibility and willingness to embrace change in a high volume, fast paced environment
Willingness and ability to work collaboratively across functional groups with all team members of the organization and take ownership and responsibility for work performed
Maintains high integrity with strong ethics and business values
Preferred
None required, however any industry recognized certifications in Project Management (PMI), Information Technology, or Microsoft Office training are beneficial
Company
Logicalis Asia Pacific
Logicalis is an international solutions provider of digital services currently accelerating the digital transformation of its 10,000 customers around the world.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase