Diligex · 3 weeks ago
MSP Technician
San Francisco, CA
Full-time
Hybrid
Entry Level
1+ years expDiligex is seeking an MSP Technician to join our growing team on a full-time basis. The Technician will provide remote and onsite support for customers, focusing on desktops, applications, and user accounts while ensuring customer satisfaction.
Information TechnologyInternetSoftware
Responsibilities
Provide remote and onsite support for our customer base including support of desktops, applications, mobile devices and user accounts. This includes break/fix, root cause analysis, and implementation of preventative measures
Perform Level 1-2 technical support on our Help Desk team
Perform end-user on/offboard and computer setups
Monitoring and management of various client systems, company services and business support systems
Create and update documentation of customer and business support systems. Documentation includes customer setup guides, client configurations and network diagrams
Perform remote and onsite project work such as: client onboarding, office build outs, workstation setups and migrations
Work with our partners to monitor and maintain various hosted services offerings (Exchange, File, VoIP, Backup)
Ensure the integrity and timeliness of in-house and client system backups
Qualification
Required
1-2 years of experience in IT
Candidates are required to live within 20 miles of the San Francisco Bay area
Bachelors degree
Technical certification from at least 1 major hardware/software vendors. MCP is preferred
1-2 years of experience providing outstanding customer service via phone, email, and in person in a technical support role
Experience working in a hands-on IT Support environment
Excellent troubleshooting methodology
Excellent verbal and written skills
Ability to effectively prioritize tasks and manage a request queue in a fast-paced environment
Ability to work both independently and in a team
Ability to think fast, make sound decisions and multitask
Proven proficiency in troubleshooting a variety of issues on both Windows and Mac workstations
A flexible schedule that permits working Monday-Friday 9:30AM-6:30PM as well as occasional nights and weekends for implementation work
Client Operating Systems: Windows, MacOS
Mobile Devices: iOS, Android
Microsoft Office
Microsoft Office 365 user administration
Solid understanding of basic networking fundamentals (routing, NAT, DNS)
Preferred
Have worked for a Managed Services Provider (MSP)
Have experience with PSA and RMM tools such as Kaseya, ConnectWise, Continuum, Labtech or N-Able
Have your own transportation
Benefits
Health benefits (medical, dental, vision)
Company sponsored 401k plan
15 flexible vacation days
Technical training and equipment allowances
Company
Diligex
Diligex is an IT Support and Cloud Services firm based in the New York Metro area.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase