Snap Tech IT · 2 weeks ago
Network Systems Engineer
Tempe, AZ
Full-time
Onsite
Mid Level
$80K/yr - $95K/yr
4+ years expSnap Tech IT, LLC is a growing IT support company providing services to businesses across multiple states. They are seeking a motivated Network Systems Engineer to deliver world-class service and improve processes while working with a diverse client base and cutting-edge technology.
AerospaceConstructionFinancial ServicesInformation ServicesInformation TechnologyIT ManagementLegal
Responsibilities
Be a subject matter expert providing mentorship for level 1 staff
Learn a variety of management systems and suggest improvements to processes
Ongoing training for Systems administration, automation, and cybersecurity
Handle escalated issues and see them through to resolution
Resolve Firewall/Switch/Wireless Issues
Resolve Windows Server and Office 365 related issues
Handle escalated Windows or Mac workstation issues
Maintain an accurate account of time spent on client tickets through detailed ticket notes using our ConnectWise Manage ticketing system
Create Standard Operating Procedures, network drawings, and maintain current client documentation within our documentation system IT Glue
Primarily work from the office while traveling onsite within Phoenix metro area as required
Any travel outside of the Phoenix metro area will be pre–planned and scheduled accordingly
Work with the goal of ensuring smooth operation of the network infrastructure to provide maximum performance and availability for our clients’ users
Perform on-call duties per Snap Tech after-hours policy
Qualification
Required
4+ Years of relevant work experience
College diploma or university degree in the field of computer science, information sciences, or related field and/or 5 years equivalent work experience
Exceptional knowledge of computer hardware, including Lenovo and HP
Experience with desktop and server operating systems, including all Microsoft solutions
Proven track record of developing and providing Service Level Agreements and service department deliverables
Strong understanding of the organization's goals and objectives
Exceptional written and oral communication skills
Exceptional interpersonal skills, with a focus on listening and questioning with purpose
Strong documentation skills
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly language to non-technical staff and end users
Keen attention to detail
Ability to effectively prioritize and execute tasks in a high-pressure environment as it relates to cybersecurity
Exceptional customer service orientation
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and other computer components
Lifting and transporting of moderately heavy objects, such as computers, servers, UPS, and peripherals
Valid Driver's license and reliable method of transportation
Preferred
Microsoft MCSA, MCSE, or MCITP certifications desired
CCNA certification desired
Extensive application support experience with ConnectWise and/or Automate a plus (or similar PSA and RMM tools)
Benefits
Group medical/dental insurance
Paid vacation
Holidays
Personal & sick time
Retirement contribution
Training reimbursement
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
Company
Snap Tech IT
Snap Tech IT is a Security First Managed Service Provider with offices in Atlanta, Phoenix, and San Francisco.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Karl Bickmore
CEO
Company data provided by crunchbase