Life's Abundance, Inc · 3 weeks ago
Customer Care Representative
Jupiter, FL
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrLife's Abundance, Inc is a company focused on providing exceptional customer service in a relaxed and supportive environment. The Customer Care Representative will handle incoming calls and emails, assisting customers with orders, resolving issues, and ensuring high-quality interactions without the pressure of quotas.
Animal FeedFood and BeverageManufacturingWellness
Responsibilities
Providing exceptional customer care through various platforms, including phone, email, and chat, to support orders, resolve issues, and answer questions with accurate, valid, and complete information
Identifying and assessing customers’ needs by thinking creatively and empathetically to assist in such a way that each person feels heard, and respected
Use effective problem-solving skills and knowledge gained to support team members collaboratively
Learning, understanding, and supporting all marketing initiatives, such as new product releases and changes to existing products
Proactively learning and working to understand policies and documents to better assist Field Representatives and their customers with courteous, efficient, and complete information
Qualification
Required
Exceptional customer care skills
Ability to handle incoming calls and emails
Effective problem-solving skills
Empathy and courtesy in customer interactions
High attention to detail
Effective listening skills
Strong sense of accountability for work
Professionalism in written and verbal communication
Ability to learn and understand marketing initiatives and policies
Preferred
Experience in customer service roles
Familiarity with call center operations
Interest in professional development and growth within the company
Benefits
Paid Volunteer Time Off
Paid Personal Time Off
Paid National Holidays Off
Medical insurance for employees plus family that includes dental and vision - with up to 90% paid by the company
Shares of company stock through the Employee Stock Ownership Plan (ESOP)
401K Saving Plan
Professional development, and we prefer to promote from within as much as possible.
Dental insurance with our basic dental package is 100% free to employees.
Vision Insurance
Flexible Spending Account
Hospital Indemnity
Met Law Program
Discounts on Company Products
Casual dress - every day is casual Friday
Company
Life's Abundance, Inc
Our purpose at Life's Abundance is to empower people and their pets to live healthier & happier lives.
Founded in 1998
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase