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TechWolf · 2 weeks ago

Solution Engineer (US)

NYC Metro Area

Full-time

Hybrid

Mid Level

3+ years exp

TechWolf is a fast-growing scale-up focused on transforming the pre-sales process through innovative AI skills technology. As a Solution Engineer, you will play a key role in demonstrating TechWolf's capabilities, working closely with the sales team to provide tailored solutions that address customer needs and drive business growth.

Artificial Intelligence (AI)Human ResourcesInformation TechnologyNatural Language Processing

Hiring Manager

Zac DeMarco

Responsibilities

Lead in-depth technical discussions with HR technology experts, showcasing your expertise and building credibility with potential clients

Serve as a trusted advisor to clients, guiding them on their journey to becoming a skills-based organisation and helping them unlock the full potential of skills data

Conduct thorough technical discovery sessions to understand customer goals and challenges, and translate these insights into tailored TechWolf solutions

Take a lead role in managing and orchestrating customer RFPs and RFIs, ensuring that TechWolf's capabilities are clearly communicated and aligned with client needs

Cultivate and nurture strong client relationships, acting as a strategic partner to help clients succeed and maximise the value they gain from our technology

Collaborate closely with the Product team to align customer requirements, market trends, and the product roadmap, ensuring our solutions meet evolving industry needs

Craft and deliver customised propositions and Statements of Work, setting the foundation for successful customer engagements

Work cross-functionally with the Solutions team to ensure a seamless transition from the pre-sales cycle to the post-sales experience, driving customer success

Contribute to the continuous improvement of our pre-sales process, bringing fresh ideas and best practices to help streamline and optimise our approach

Qualification

Pre-sales experienceSaaS solutionsHR technologyTechnical discoveryClient relationship managementCommunication skillsProblem-solvingCollaboration

Required

3+ years of professional experience, with a proven track record in presales activities and/or implementing SaaS solutions within the skills or HR tech domain

Thrive in a fast-paced, dynamic environment and can adapt quickly, think on your feet, and embrace change

Passionate about personal and company growth, you understand the importance of building a successful business while helping customers achieve their goals

Strong written, oral, and presentation skills, allowing you to communicate effectively with both technical and non-technical audiences

Expert in discovery and objection handling, skilled at using open-ended questioning to understand your prospects' business challenges, and adept at aligning technical solutions to address the prospect's specific needs

Experience working at a SaaS enterprise startup or scale-up, with a keen understanding of the challenges and opportunities in such an environment

Natural communicator with a collaborative mindset, able to engage effectively with team members, clients, and stakeholders

Excel at building and nurturing relationships, understanding that customer success is at the heart of business growth

Proactive, organised, and analytical, you enjoy problem-solving and bringing innovative solutions to the table

Motivated by an IRL work environment