WeWork · 2 weeks ago
Community Lead, 1001 Woodward Ave
Detroit, MI United States of America
Full-time
Onsite
Entry, Mid Level
$52K/yr - $57K/yr
2+ years expWeWork is a flexible workspace solutions provider that empowers businesses of all sizes. The Community Lead will be responsible for enhancing the member experience through engagement, events, and building operations while ensuring that members' needs are met and the WeWork standards are upheld.
Commercial Real EstateCoworkingFinancial ServicesProperty DevelopmentPropTechReal Estate
Responsibilities
Complete scheduled, quarterly conversations with owned accounts to help them maximize the value of their WeWork membership while checking in on all members regularly to understand their ongoing experience
Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience
Follow up in person with all members who’ve submitted a bad rating for conference rooms, poorly rated a ticket, or submitted a negative response in our member experience system, Medallia
Follow the model for issue resolution, utilizing the severity scale to determine the next steps. Ensure the proposed solution fully meets the member's needs
Review all Medallia responses to understand areas of improvement and implement proactive changes, keeping member experience top of mind
Support front desk coverage schedule as needed, ensuring there is consistent coverage during business hours
Conduct pre-move-in meetings with all new accounts to ensure a successful move in
Complete the New Member Orientation process for all new accounts within the building
Curate new member on-boarding materials such as welcome member notes, FAQ guides, etc to provide on move-in day
Conduct move out interviews to understand the departing members’ overall experience
Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate Events team
Set up and host weekly “social events” that help to create a community within your location and execute “Value-Driving” events planned by the Events team when applicable in the building
Distribute all necessary info to promote the event including creation and posting of weekly events poster and individual event posters
Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc)
Conduct morning walkthroughs to address any issues, Escalating any recurring issues to your manager and/or relevant cross-functional teams
Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues via email, in person, or broadcast
Manage the energy in the building ensuring music levels and activations are appropriate to the daypart and occasion
Liaise with in-building, third party cleaning companies to ensure space is kept up to standards
Track, audit, and organize keys collected and distributed. Manage keycard stock and request new inventory as needed
Oversee Community responsibilities for Member companies in buildings where Community is not present which may include owning certain operational duties, liaising with Sales and Account Management, as well as supporting specific contractual agreements
Review and understand the role in the building management & WeWork provided Emergency Action Plans
Create incident reports as necessary, Respond appropriately and escalate any medical emergency (injury or illness), and respond to instructions from Leadership regarding emergency situations or security alerts
Conduct building tours set up by the Sales team for VIPs or prospective members as needed
Alert appropriate contact on the Growth Team when a member notifies of any desire to have a Growth related conversation (ex. move-out requests, extensions, transfers, etc.)
Hand-off prospective member sales to appropriate sales contacts (walk-ins, current members, guests, etc)
Conduct tours of the space for potential new members while sharing benefits tailored to their needs
Qualification
Required
Bachelor's Degree or equivalent experience
2+ years of experience in hospitality
Proficient local language and understanding of local culture required
Excellent interpersonal and networking skills
Strong verbal and written communication skills
Strong organization skills with the ability to multitask projects from start to finish
You are attentive to detail and manage tasks efficiently and effectively
You enjoy and thrive at continually growing relationships
Benefits
20 days of PTO
Approximately 13 paid holidays
80 hours of paid sick time per full calendar year
16 weeks paid parental leave
Competitive healthcare benefits
401k plan
Life and AD&D insurance
Company
WeWork
WeWork is a platform for creators that transforms buildings into dynamic environments for creativity, focus, and collaboration.
5001-10000 employees
H1B Sponsorship
WeWork has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (18)
2023 (42)
2022 (21)
2021 (16)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
$22.2BKey Investors
SoftBank Vision FundBrookfield Asset ManagementCushman & Wakefield
2024-04-29Post Ipo Equity· $450M
2023-01-03Post Ipo Debt· $250M
2022-05-12Post Ipo Debt· $350M
Leadership Team
John Santora
Chief Executive Officer
Claudio Hidalgo
Regional President LATAM
Recent News
2026-01-13
The Real Deal
2025-12-16
2025-12-02
Company data provided by crunchbase