3C Technology Solutions ยท 2 months ago
IT Support Technician (Field Dispatch - Tier 1)
2786 Walcutt Road, Hilliard, OH 43026, USA
Full-time
Hybrid
Entry, Mid Level
$23/hr - $30/hr
2+ years exp3C Technology Solutions is an unbiased technology advisor servicing over 500 clients across Ohio. The Technical Support Engineer (Tier 1) will provide on-site technical support for hardware and software issues, ensuring prompt and professional assistance to clients while maintaining communication with the internal team.
Information TechnologyIT ManagementNetwork HardwareSoftware
Responsibilities
Primary engineer to be dispatched to client sites for all Tier 1 support issues
Ensures that incoming inquiries are initially responded to within contract Service Level Agreements (SLA)
Serves as the primary point of contact between the customer and internal team and ensures pertinent information for the resolution of tickets are communicated to appropriate parties within an acceptable period of time
Troubleshoot and upgrade sequel databases
Communicate expectations, status, and progress of assigned tasks and requests
Real-time tracking of work performed in company ticketing system
Physically install workstations, network equipment, servers, phones, monitors, mounts, and other IT equipment
Prepare out-of-service IT hardware for disposal
Write training manuals, train computer users, provide advice and demonstrate use of software and hardware to end-users
Prepare and update technical documentation upon request
Perform field and remote service calls as assigned
Qualification
Required
Advanced computer and operating system knowledge. Computing environments include Windows and Macintosh operating systems. Server environments include Windows and Linux
Basic networking skills
Interpersonal skills: customer care and telephone skills, good communication skills
Good written communication skills to ensure timely and accurate service documentation
Ability to prioritize, organize work; and quickly adapt to changes
Self-motivated with the ability to work independently
Capable of working and communicating effectively in a team
Technical awareness: ability to match resources to technical issues appropriately
Awareness of all company IT services for which support is provided
Understanding of support tools, techniques, and how technology is used to provide IT services
Some lifting and physical installation may be required
Two years of experience in the role of an IT Specialist and/or Help Desk Technician
Experience in administration and deployment of Microsoft Exchange
Preferred
Experience with ConnectWise software or similar ticketing systems
Experience with VSS and Windows Server
Experience with RMM or MSP tools
Benefits
4 Day - 36 Hour Flex+ work schedule
Hybrid work environment
Health, Dental, Vision Insurance
401(k) with profit sharing
Company
3C Technology Solutions
3C Technology Solutions provides IT services that include data backup, structured cabling, hardware installation, and network management.
11-50 employees
H1B Sponsorship
3C Technology Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase