Apply on Employer Site

U.S. Bank · 3 months ago

Global Trade Operations Manager

Atlanta, GA

Full-time

Onsite

Senior Level, Lead/Staff

$112K/yr - $131K/yr

8+ years exp

U.S. Bank is a financial services company dedicated to helping customers and businesses make informed financial decisions. They are seeking a Global Trade Operations Manager to lead a team within the trade operations division, focusing on operational excellence, team mentorship, and driving automation initiatives.

BankingFinancial ServicesInsuranceMortgageWealth Management

Responsibilities

Lead and manage a team of 7–10 professionals, including Team Leads, Subject Matter Experts (SMEs), and Client Champions

Oversee daily operations including transaction processing, SLA management, and workflow optimization

Ensure timely and accurate execution of trade transactions under LC, ISBP, and UCP guidelines

Drive automation and digitalization initiatives, working closely with internal teams to streamline processes using Trade360

Conduct performance reviews, provide coaching and development plans, and foster a culture of continuous improvement

Collaborate with cross-functional teams to manage change management and transformation projects

Lead client interactions, resolve escalations, and ensure high service delivery standards

Support payment reconciliation, document review, and logic validation for trade transactions

Champion process improvement, identifying gaps and implementing solutions to enhance operational efficiency

Qualification

Trade finance instrumentsTrade360 experienceLeadership experienceAutomation experienceProcess optimizationCustomer relations skillsSupervisory skillsCommunication skillsProject management skillsInterpersonal skills

Required

Bachelor's degree, or equivalent work experience

Typically eight or more years of relevant experience

Strong leadership

Deep knowledge of trade finance instruments (LC, ISBP, UCP)

Hands-on experience with Trade360

Ability to drive operational excellence

Ability to lead transformation initiatives

Ability to mentor team members to support organizational growth and digitalization

Experience managing a team of 7–10 professionals

Experience overseeing daily operations including transaction processing, SLA management, and workflow optimization

Ability to ensure timely and accurate execution of trade transactions under LC, ISBP, and UCP guidelines

Experience driving automation and digitalization initiatives

Ability to conduct performance reviews and provide coaching and development plans

Ability to foster a culture of continuous improvement

Experience collaborating with cross-functional teams to manage change management and transformation projects

Experience leading client interactions and resolving escalations

Ability to support payment reconciliation, document review, and logic validation for trade transactions

Ability to champion process improvement and identify gaps

Ability to implement solutions to enhance operational efficiency

Preferred

8+ years of experience in trade operations, transaction experience within capital markets or supply chain environments or related financial services roles

Proven leadership experience managing teams and conducting performance reviews

Strong understanding of LCs (Letters of Credit) and trade documentation standards (ISBP, UCP)

Hands-on experience with Trade360 platform and trade processing workflows

Demonstrated ability to manage SLAs, prioritize tasks under time constraints, and lead operational teams

Experience in automation, digital transformation, and process optimization

Strong communication skills with ability to translate technical concepts for non-technical stakeholders

Good organizational, managerial and project management skills

Well-developed customer relations skills

Excellent interpersonal and verbal and written communication skills

Excellent supervisory and management skills

Ability to manage multiple tasks