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Manulife · 2 weeks ago

Trust Operations Associate

Boston, Massachusetts

Full-time

Hybrid

Mid Level

$60K/yr - $101K/yr

3+ years exp

Manulife is a leading international financial services provider, helping people make their decisions easier and lives better. The Trust Operations Associate will support daily Trust functions and contribute to initiatives that enhance operational efficiency within the Trust Reconciliation team.

FinanceFinancial ExchangesFinancial Services

Responsibilities

Prepare and review daily cash reconciliations, ensuring receipts, disbursements, taxes, and lockbox accounts are all reconciled and in balance by the close of business

Identify out of balances and take proactive steps to resolve all breaks daily

Monitor and manage incoming/outgoing money for payrolls, manual trades, ACH activity, and check deposits

Research and own the resolution of trading issues and reconciliation breaks to ensure aging remains within SLA’s

Successfully monitor and follow up on escalated items, seeing problems through to resolution and closure

Support check deposit process by receiving and depositing checks

Process tax corrections and support annual production of tax forms for participants/plans

Initiate and approve customer wires and book transfers; transmit and void files to the bank

Assist in monthly and quarterly aged item reporting

Collaborate with and support other members of the Reconciliation unit in completing daily functions

Ensure all procedure documentation is accurately reviewed and maintained. Ensure controls are being followed and steps taken to mitigate risk

Contribute ideas for process optimization to improve efficiency and effectiveness. Work with internal teams for requirements, design, implementation and documentation

Monitor email inbox and respond to inquiries providing timely and accurate information

Qualification

ExcelPower AppsPower BIFinancial services experienceTrading platforms knowledgeCash/share reconciliationSQLFIS OmniJIRAMatrix CC360SAFE AGILE methodologyCustomer serviceProblem resolutionCommunication skillsTeam player

Required

Strong Excel skills and experience with Power Apps & Power BI

Strong attention to detail skills

Minimum 3-5 years of financial services experience ideally from a retirement plan provider

Preferred

Knowledge of trading platforms and US retirement industry preferred

Strong understanding of cash/share reconciliation and impacts

Ability to work independently and in a team environment under tight deadlines. Demonstrate initiative and being a team player

Excellent customer service, communication, and problem resolution skills. Able to work with diverse teams and

Previous experience working with SQL, FIS Omni, JIRA and/or Matrix CC360 a plus

Experience working in projects or process-improvement initiatives, establishing & documenting requirements, developing solutions, and status reporting to management & partners

Familiarity with SAFE AGILE methodology