Help Desk Analyst jobs in United States
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Medasource ยท 2 weeks ago

Help Desk Analyst

positionSouth Bend, IN
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Medasource is seeking Helpdesk Technicians to join their team, providing an opportunity for individuals with a solid customer service background. The role involves delivering Tier 1 helpdesk support, troubleshooting technical issues, and ensuring user satisfaction in a fast-paced environment.

Health CareMedical
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Growth Opportunities

Responsibilities

Provide Tier 1 helpdesk support to end users
Troubleshoot and resolve technical issues efficiently
Assist users with varying levels of technical knowledge and backgrounds
Manage multiple tasks and prioritize effectively in a fast-paced environment
Deliver exceptional customer service to ensure user satisfaction

Qualification

Helpdesk experienceTroubleshootingCustomer serviceCommunication skillsMultitaskingHealthcare experienceProblem-solving

Required

Previous Helpdesk experience, preferably Tier 1 support
Excellent customer service and communication skills
Strong troubleshooting and problem-solving abilities
Ability to multitask and work independently

Preferred

Experience in the healthcare industry is a major plus

Company

Medasource

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Glassdoor4.3
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Medasource is a hospital & health care company specializing in population health management and clinical engineering services.
dateFounded in 2000
location
Indianapolis, Indiana, USA
people-size501-1000 employees
web-link
http://medasource.com

Funding

Current Stage
Late Stage

Leadership Team

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Abimbola ojo
EPIC OPTIME/ ANESTHESIA Consultant at Ascension
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Company data provided by crunchbase