Western Digital · 2 weeks ago
ServiceNow Solutions Technical Architect
San Jose, CA
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expWestern Digital is a leading technology company focused on powering global innovation. They are seeking a ServiceNow Solutions Technical Architect to lead the enterprise architecture and design strategy for their ServiceNow ecosystem, ensuring scalable and high-performing solutions that deliver business value across IT and operational domains.
Big DataComputerHardwareManufacturingSoftware
Responsibilities
Lead and own architectural design of ServiceNow solutions—covering workflows, data structures, platform topology, and integration strategies
Define reusable solution frameworks and reference architectures across ITSM, ITOM, HRSD, and custom applications
Translate complex business needs into robust technical designs while aligning to platform guardrails and enterprise architecture standards
Drive modernization of legacy, heavily customized ServiceNow instances—leading efforts to eliminate technical debt, adopt out-of-the-box capabilities, and align to current best practices
Maintain expert-level knowledge across the ServiceNow product suite, including platform architecture, new modules, and evolving features
Stay current on product releases, roadmap updates, and industry trends to proactively guide adoption of new capabilities
Act as an internal authority on ServiceNow configuration, development patterns, and feature usage
Provide technical oversight on ServiceNow implementations and enhancements, ensuring scalable and maintainable solutions
Collaborate with delivery teams and implementation partners to uphold architecture quality and design intent
Work closely with product owners and stakeholders to gather and translate business requirements into user-centric technical solutions
Participate in Agile planning and delivery processes, supporting backlog grooming, sprint reviews, and incremental delivery
Design and govern integrations using IntegrationHub, Flow Designer, and APIs for real-time and batch data exchange
Architect solutions that meet enterprise standards for availability, performance, and security
Support the evaluation and responsible adoption of new platform capabilities, including ServiceNow AI, GenAI, agent-based automation, and other intelligent features as they are released
Qualification
Required
8–10+ years of progressive IT experience with 5+ years in ServiceNow architecture and solution design roles
Strong understanding of the full ServiceNow product ecosystem and experience architecting enterprise-wide solutions
Proven experience modernizing legacy/custom-heavy ServiceNow environments and reducing technical debt through platform standardization
Experience leading technical delivery within Agile/SAFe environments
Proficient in integration design, system APIs, security architecture (RBAC), and enterprise-scale platform governance
Strong communication and documentation skills for technical and business audiences
Familiarity with ServiceNow's AI, GenAI, and workflow intelligence features (e.g., Now Assist, Virtual Agent, Process Optimization)
Preferred
ServiceNow Certified Technical Architect, or equivalent advanced certifications across multiple ServiceNow products
Working knowledge of enterprise architecture frameworks, data modeling, and automation platforms
Experience guiding DevOps and CI/CD practices for ServiceNow development and releases
Benefits
Paid vacation time
Paid sick leave
Medical/dental/vision insurance
Life, accident and disability insurance
Tax-advantaged flexible spending and health savings accounts
Employee assistance program
Other voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident and hospital indemnity
Tuition reimbursement
Transit
The Applause Program
Employee stock purchase plan
Western Digital Savings 401(k) Plan
Company
Western Digital
Western Digital helps customers capture, preserve, access, and transform an ever-increasing diversity of data.
10001+ employees
H1B Sponsorship
Western Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (234)
2024 (537)
2023 (448)
2022 (580)
2021 (525)
2020 (332)
Funding
Current Stage
Public CompanyTotal Funding
$901.37M2023-10-31Post Ipo Debt· $1.37M
2023-01-31Post Ipo Equity· $900M
2015-09-30Post Ipo Equity
Leadership Team
Sesh Tirumala
SVP, CIO
A
Alvin B. Phillips
Founder
Recent News
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