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Siepe · 22 hours ago

IT Support Engineer (Tier 1)

Durham, NC

Full-time

Onsite

Entry Level

2+ years exp

Siepe is a fast-growing technology company headquartered in Dallas, TX, focused on helping investment managers turn complexity into clarity. As a Tier 1 IT Support Engineer, you will provide exceptional customer service and technical support in a cloud-first environment, serving as the first point of contact for technical issues at a key client site.

Asset ManagementCloud ManagementCreditData ManagementFinancial ServicesIT Management

No H1B

Responsibilities

Delivering white glove service for support requests for end users, workstations, conference rooms, and any other IT managed resources

Work with our IT Infrastructure, Implementation, Relationship Management, and Service Desk teams supporting our client both as front-line Service Desk support, dedicated onsite support, and on implementation projects

Install, configure, and support local desktop applications in a Windows based environment

Install, configure, and support virtual and physical workstations (desktops/laptops with multiple monitors)

Monitor ticketing systems for inbound support requests, ensuring timely acknowledgment and response in accordance with defined SLAs

Monitor infrastructure and system alerts across all monitoring platforms, identifying, investigating, and escalating issues as required

Perform system health checks following a detailed checklist to verify the status of critical systems and services, addressing or escalating issues as necessary

Execute routine maintenance tasks as directed, ensuring adherence to standard operating procedures and change management processes

Managing and updating IT inventory

Coordinate escalations by contacting escalation team members or responsible personnel in the event of critical incidents requiring immediate attention

Recommend and implement solutions that will help to propel Siepe’s reputation as a high-quality IT services provider in the financial services space

Work closely with senior leadership on opportunities where technical expertise is required during the business development process

Qualification

Windows 1011 supportMicrosoft Active DirectoryMicrosoft 365Cloud support AWSCloud support AzureTicketing systems expertiseBasic networking skillsScripting (PowerShell)CommunicationAttention to detailSelf-motivated

Required

2–3 years of previous IT support experience; MSP experience preferred

Expertise with ticketing systems, time entry/management, and SLA-driven environments

In-depth knowledge of Microsoft operating systems, including expert-level support of Windows 10 and 11 workstations

Working knowledge of Windows Server 2025, 2022, and 2019

Proficient in Microsoft Active Directory (traditional and Entra ID), including creating users, groups, and group policies with minimal guidance

Experience managing workstations in both traditional domain and Entra ID environments

Experience managing file server shares and permissions

Knowledge and experience with Microsoft 365, including user/account setup and configuration, Entra ID, SharePoint, Endpoint/Intune, Exchange Online, and Teams

Familiarity with Mobile Device Management (MDM) and Mobile Application Management (MAM), including Endpoint/Intune and Azure Conditional Access

Strong understanding of security best practices for securing local applications, end-user data, and workstations

Basic networking and infrastructure skills, including: Firewall configuration and rule creation, Troubleshooting network routing and connectivity issues, Wireless network and access point setup and support

Amazon AWS and Microsoft Azure cloud support experience, including setup, configuration, design, and support of cloud-based workloads

Software deployment experience

Cloud VoIP experience

Experience with scripting, including PowerShell and command line

In-depth knowledge of supporting Microsoft Excel and add-ins

Bloomberg application support experience

Excellent communication and interpersonal skills

Excellent attention to detail and time management

Self-motivated, self-starter, and challenge-seeker

Must have current and ongoing authorization to work in the country of employment without the need for visa sponsorship, now or in the future