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Rapid Response Monitoring · 2 weeks ago

Overnight Customer Service Representative

Syracuse, NY

Full-time

Onsite

Entry Level

$22/hr - $22/hr

2+ years exp

Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems, dedicated to protecting life and property. The Overnight Customer Service Representative will monitor security systems, verify alarm events, and contact appropriate emergency services while maintaining accurate records and providing customer support in a fast-paced call center environment.

ElectronicsHealth CareInformation TechnologyMedical

Comp. & Benefits

Responsibilities

Be the first line of defense – Monitor security systems, fire alarms, and many different types of emergency signals from residential and commercial properties across North America

Act fast – Verify alarm events and contact appropriate emergency services, clients, or responders within seconds

Stay cool under pressure – Assess complex situations quickly and remain calm during high priority situations

Keep accurate records – Document alarm activity, calls, and actions taken with precision and professionalism

Support the team – Work independently and collaboratively in a state-of-the-art call center facility to ensure coverage and maintain high service level goals

Versatile – Prepared and ready to handle inbound and outbound calls and alarms

Be adaptable – Answer inbound phone calls pertaining to alarm events and account information from customers, authorities, and responding parties