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Hy-Vee, Inc. · 1 week ago

Bakery Assistant Department Manager

Ashwaubenon, S. Oneida Street, Ashwaubenon, WI

Full-time

Onsite

Entry, Mid Level

1+ years exp

Hy-Vee, Inc. is a grocery store chain that values customer service and employee engagement. The Bakery Assistant Department Manager is responsible for assisting the Bakery Department Manager in delivering high-quality products and ensuring excellent customer service while managing staff and production schedules.

Organic Food

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store

Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store

Makes an effort to learn customers’ names and to address them by name whenever possible

Assists customers by: (examples include) escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience

Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders

Checks orders for the day and sets up a timeline and production schedule

Reviews the status and appearance of product for freshness and pulls by stale date

Assigns tasks to bakers upon arrival

Reviews daily production list with department employees and assigns tasks for completion

Organizes and helps where additional production is needed for the day

Creates second production schedule for additional product, reviews with department employees, and assists in production as needed

Ensures department standards are met

Reviews the product status and creates closing list for evening crew

Assigns duties to part time crew as needed

Reviews day of week for gross potential

Reviews future sales weeks and plans for events/production

Ensures display case product is rotated and replenished

Trains new employees

Handles and satisfies customer issues

Understands and practices proper sanitation procedures and ensures the work area is always clean and neat

Maintains strict adherence to department and company guidelines related to personal hygiene and dress

Adheres to company policies and individual store guidelines

Reports to work when scheduled and on time

Assumes management duties in absence of Department Manager Orders product and supplies as needed

Fills in for absent employees for the production day

Assists in other areas of store as needed

Performs other job related duties and special projects as required

Qualification

Customer serviceTeam managementArithmetic calculationsProblem solvingProfessionalismPartnershipsGrowth mindsetResults oriented

Required

High school or equivalent experience and over one year up to three years of similar or related experience

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions

Ability to do arithmetic calculations involving fractions, decimals, and percentages

Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction

Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects

Visual requirements include vision from less than 20 inches and more than 20 feet with or without correction, color vision, depth perception, and field of vision

Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions

Night & Weekend Shifts Required