PSI Pax, Inc. · 1 month ago
IT Service Management (ITSM) Analyst (*2933)
Dahlgren, VA
Full-time
Onsite
Mid, Senior Level
3+ years expPSI Pax, Inc. is an Economically Disadvantaged Woman-Owned Small Business specializing in Information Technology and supporting DOD customers. They are seeking a Senior IT Service Management Analyst to design, implement, and monitor IT service management processes, ensuring efficient delivery of services and continuous improvement.
Information ServicesInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Experience in relation to designing, implementing, and monitoring IT service management processes and practices within an organization, using frameworks like ITIL and Scrum, to ensure efficient product and service delivery by analyzing operational data, technical data, IT experience data, or any combination of those to identify areas and strategies for improvement
Collaborate with business and technical teams to optimize IT products and services and align them with business objectives
Key duties include generating documentation, monitoring ITSM process and practice performance, assisting with improving the IT experience of our stakeholders by measuring human-centric metrics, reporting on key performance indicators (KPIs) and other metrics, and drive continuous service improvement
Manages the coordination with Service Owners to design new services and enhance existing services
Coordinate with Services Owners to develop and maintain processes and workflows to design and transition services to Operations
Coordinate with Service Owners to define service quality metrics and Service Level Objectives (SLOs) for new and enhanced services
This position is required to be designated as IAT II level with a T3
Qualification
Required
Three (3) years of professional experience in relation to designing, implementing, and monitoring IT service management processes and practices within an organization, using frameworks like ITIL and Scrum, to ensure efficient product and service delivery by analyzing operational data, technical data, IT experience data, or any combination of those to identify areas and strategies for improvement
Certification: This position is required to be designated as Information Assurance Technology (IAT) II Level Certification
Security Clearance: T/S SCI Tier 3 (T3) Investigation Security Clearance
Bachelor's Degree in Engineering discipline, Physics or Mathematics
Company
PSI Pax, Inc.
PSI Pax, Inc., established in 2006 and headquartered in California, Maryland, is an Economically Disadvantaged Women-Owned Small Business (EDWOSB) that provides agile program, business, and financial management; software engineering and integration; data analytics and business intelligence; cyber security; IT system administration; IT service management; and supply chain management services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Lisa Mann
Chief Operating Officer
Company data provided by crunchbase