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Socomec Group · 1 week ago

Jr. Technical Sales Support Engineer

Watertown, MA

Full-time

Hybrid

Entry Level

2+ years exp

Socomec Group is a company that specializes in energy efficiency and power management solutions. They are seeking a Junior Technical Sales Support Engineer who will interact with customers and internal teams to provide technical support, conduct training, and assist in marketing activities related to Socomec products.

ElectronicsManufacturing

Work & Life Balance

Responsibilities

Become an expert in Socomec products; retain and convey extensive knowledge of Socomec products to be used as a resource for Field activities (Sales, Service, Business Dev)

Answer technical inquiries from both the clients and internal employees through Email-to-Case ticketing system

Investigate and troubleshoot customer problems; provide technical assistance and support by referencing technical manuals, conferring with users, and/or conducting product diagnostics

Handle “Reactive” situations; ability to work under pressure or pivot priorities as more-pressing situations reveal themselves

Effectively navigate Socomec’s network of experts, both in North America and Globally, to effectively and efficiently leverage their experience

Understand and Clearly Articulate the governing standards applicable to both Socomec products and the larger systems they are installed within

Train and onboard New Sales/Non-technical professionals on the Socomec portfolio and relevant applications

Become a primary user for multiple data platforms and softwares, both Socomec and 3rd Party

Prepare/manage official reports for Remote Support and Customer calls

Confer directly with customers to assess equipment needs and to determine system requirements

Develop, present, and respond to proposals for customer requirements; work with business developers to propose industry-specific solutions

Prepare and deliver technical presentations explaining Socomec products, features, connectivity, and/or services to customers and prospective customers

Host trainings focused on Socomec products and targeted customer applications

Conduct Site-Audits; point out potential challenges with customer’s design and recommend solutions; anticipate potential issues around installation, integration, network implementation, or limitations of specified devices

Conduct demonstrations and trial installations of equipment; Manipulate demo/sample equipment and give walkthroughs of device setup and usage

Confer with Product Marketing, MARCOM, Business Development, and Regional Sales Teams to support Socomec’s marketing strategies and activities; promote products and services

Present seminars/webinars with Q&A sessions to clients, general sales teams and reps

Participate in promotional activities like Conventions and Trade Shows

Prepare situational case studies based on experiences in the field

Assist in the creation and management of marketing collateral materials for product launches and upgrades/updates

Update technical aspects of promotional materials, and collaborate with Marketing team to update existing marketing resources to modern offerings

Support with product catalog; confer with Marketing team to ensure all corrections are implemented

Qualification

Electrical EngineeringTechnical SupportCustomer Relationship ManagementElectrical Standards KnowledgeMultilingual (French/Spanish)Troubleshooting SkillsTraining SkillsTechnical PresentationsCommunication Skills