DATAMARK, Inc. · 2 weeks ago
Senior IT Manager
El Paso, TX
Full-time
Onsite
Senior Level, Lead/Staff
$130K/yr - $130K/yr
10+ years expDATAMARK, Inc. is a forward-thinking organization where technology drives success. As a Senior IT Manager, you'll lead critical initiatives, guide talented teams, and shape solutions that make a measurable impact in optimizing IT operations and aligning them with organizational goals.
ConsultingCustomer ServiceInformation TechnologyOutsourcingRobotics
Responsibilities
Collaborate with the IT Director to mentor IT Managers and team leads, promoting leadership development, accountability, and succession planning
Lead and manage a team of IT professionals, including training and performance evaluation
Delegate tasks and projects effectively, ensuring timely completion and high-quality deliverables
Foster a collaborative and productive work environment, promoting teamwork and knowledge sharing
Promote a culture of continuous improvement and operational excellence across all IT teams through mentorship and structured feedback loops
Participates in the development of DATAMARK's IT strategy aligned with overall business goals and other DATAMARK IT organizations. Maintain and communicate the strategy via the IT technology roadmap document
Identify, recommend, and communicate technical solutions and improvements to enhance operational efficiency and effectiveness
Oversee the implementation, and maintenance of the organization's IT infrastructure, including user devices, email systems, applications, tools, hardware, software, networks, and servers
Manage relationships with external vendors and service providers to ensure the effective delivery of IT services
Coordinate with the Security department to implement IT security policies, procedures, and best practices to safeguard DATAMARK's data and systems
Maintain and monitor backup systems; ensure all DATAMARK and client systems and data backups; ensure proper backup frequency, retention, and offsite storage
Provide technical guidance and support to end-users, promptly address and resolve IT-related issues and ensure the team documents incident details in DATAMARK's ITSM tool
Implement and maintain IT incident management, change management, problem management, and asset management processes that align with ITIL best practices
Ensure effective management and maintenance of IT asset inventories
Execute, and monitor IT projects to ensure delivery within scope, budget, and timeline
Maintain accurate and up-to-date documentation of IT systems, processes, and procedures
Prepare regular reports and presentations on IT operations, projects, and key performance indicators (KPIs) for management review
Qualification
Required
Bachelor's degree in computer science preferred; equivalent work experience may be considered
At least 10 years of experience in the IT field
At least 5 years of experience in an IT Management position, leadership experience in a 24x7 department supporting physical IT Infrastructure (computer, network, storage)
Experience managing IT technical staff
Experience managing IT projects
Strong problem-solving skills are required
Strong communication skills are required
Experience working with stakeholders to communicate issues while balancing business expectations
Experience working with network architecture and client server technology; system procedures, and system performance monitoring
Expertise with implementing, configuring, and testing solutions
Experience working in an ITIL environment. Knowledge of industry standards for Incident Management, Problem Management, Change Management, Release Management, Configuration Management. ITIL Foundations certification (v3 or v4)
Preferred
Experience using IT Service Management workflow systems such as ServiceNow, Remedy, Service Manager, etc
Benefits
Comprehensive Health Care: Medical, dental, and vision plans
Retirement Savings: Secure your future with our 401k and IRA retirement plans
Life Insurance: Basic, voluntary, and AD&D coverage
Paid Time Off: paid time off, paid volunteer time, and public holidays
Disability Coverage: Short-term and long-term disability
Professional Growth: Training and development to advance your career
Wellness Resources: Support for your overall well-being
Company
DATAMARK, Inc.
DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India.
1001-5000 employees
H1B Sponsorship
DATAMARK, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Satish Kumar
Vice President Operations
C
Christopher Arcarese
Director of Enterprise Infrastructure
Recent News
Company data provided by crunchbase