Azure Help Desk Administrator jobs in United States
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EDZ Systems · 3 days ago

Azure Help Desk Administrator

positionKC Metro Area
timeContract
remoteOnsite
seniorityMid Level
date3+ years exp

EDZ Systems is seeking a Help Desk Administrator to support the user community and manage various devices, servers, services, and applications. The role involves handling help desk requests, managing cloud administration, and ensuring timely resolution of technical issues.

ConsultingSoftwareSoftware Engineering
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H1B Sponsor Likelynote

Responsibilities

Handle help desk requests received via ticket, email, walk up or phone
Cloud Administration for end users
Follow up on outstanding requests and ensure timely resolution
Create accounts and configure hardware as part of on-boarding process
Maintain basic business devices, mobile phones, tablets, copiers, printers, fax, etc
Manage and maintain mobile devices for local and remote users
Support audio and video equipment in conference rooms and elsewhere
Manage and monitor internal assets to ensure accurate inventory records
Work with purchased application users and vendors for support and problem resolution
Perform new user setup in Active Directory and O365
Work with remote operations teams to resolve escalated tickets
Other duties may be added and/or assigned as needed

Qualification

Cloud AdministrationActive DirectoryMicrosoft ServerWindows 10/11Network experienceTroubleshootingSelf-directedSmart device supportMicrosoft Office supportSharePoint understandingAntiVirus/spam filter supportClient PC connectivityCommunication

Required

Bachelor's degree in Computer Science or Information Systems preferred
3+ years in IT support and troubleshooting
Thorough understanding of Microsoft Server, Windows 10/11 products and ability to learn new versions as released
Experience with Cloud Administration
Client PC connectivity - ethernet, TCP/IP, VPN, and Wi-Fi
Smart device support
AntiVirus/spam filter software support
Microsoft Office application support
Strong Active Directory understanding and ability to apply this knowledge in a multi-domain and multi-forest environment
Network experience including WINS, DNS, DHCP and TCP/IP
SharePoint understanding and experience
Excellent troubleshooting and documentation skills
Excellent written and verbal communications skills
Self-directed with the ability to work independently

Company

EDZ Systems

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EDZ Systems is a certified minority- woman-owned small business providing software development and strategic consulting services.
dateFounded in 2015
location
Overland Park, Kansas, USA
people-size51-200 employees
web-link
https://edzsystems.com/

H1B Sponsorship

EDZ Systems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2021 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Elizabeth DeZeeuw
President and Chief Executive Officer
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Recent News

Business Journals
Baker Sterchi adopts EDZ Systems’ latest law firm management tool
2022-05-25
Company data provided by crunchbase