Hyatt · 2 days ago
Assistant Front Office Manager
New York, NY
Full-time
Onsite
Entry, Mid Level
$70K/yr - $75K/yr
2+ years expHyatt is a leading hospitality company focused on providing authentic hospitality and meaningful experiences. The Front Office Manager is responsible for overseeing guest services and maximizing room revenue while ensuring high standards of service and communication with guests and staff.
HospitalityInformation TechnologyTravel
Responsibilities
Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction
Motivate, coach, counsel and discipline all Guest Services personnel according to Dream Hotel S.O.P.'s
Prepare and conduct all Guest Services interviews and follow hiring procedures according to Dream Hotel S.O.P.'s
Develop employee morale and ensure training of Guest Services personnel
Maximize room revenue and occupancy by reviewing daily status. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc
Review Guest Service staff's worked hours for payroll compilation and submit to Human Resources in a timely basis
Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements
Ensure that no-show revenue is maximized through consistent and accurate billing
Maintain Dream Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments
Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc
Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming
Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Dream Hotel S.O.P.'s
Ensure implementation of all Dream Hotel policies and house rules. Understand hospitality terms
Ensure sign off of all Service Standards by Position for Guest Services staff
Assist in preparation of revenue and occupancy forecasting
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
Must maintain constant communication with Housekeeping, Reservations Engineering, Revenue and Accounting
Coordinate all aspects of the ongoing implementation of the Dream Hotel philosophy of service
Ensure correct and accurate cash handling at the Front Desk
Follow and enforce all Dream Hotel credit policies
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees
Maintain and monitor 'Lost and Found' procedures and policies according to Dream Hotel standards
Establish and maintain key control system
Ensure participation within department for monthly Dream Hotel team meeting
Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores
Monitor all V.I.P.'s, special guests and requests
Maintain required pars of all front office and stationary supplies
Review daily Front Office work and activity reports generated by Night Audit
Review Front Office logbook and Guest Request log on a daily basis
Qualification
Required
At least 2-4 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience
Supervisory experience required
Must be proficient in Windows, Company approved spreadsheets and word processing
Must have a valid driver's license from the applicable state
Long hours sometimes required
Light hours sometimes required
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Maintain a warm and friendly demeanor at all times
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
Attend all hotel required meetings and trainings
Participate in M.O.D. coverage as required
Maintain regular attendance in compliance with Dream Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which include wearing nametags
Comply with Dream Hotel Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
Must be able to maintain confidentiality of information
Perform other duties as requested by management
Preferred
OPERA Experience Preferred
Hyatt Experience Preferred
Company
Hyatt
Hyatt is a global hospitality company with widely recognized, industry leading brands and a tradition of innovation.
10001+ employees
H1B Sponsorship
Hyatt has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (44)
2024 (22)
2023 (24)
2022 (40)
2021 (21)
2020 (16)
Funding
Current Stage
Public CompanyTotal Funding
$2.45B2025-11-17Post Ipo Debt· $400M
2025-03-17Post Ipo Debt· $500M
2024-11-18Post Ipo Debt· $150M
Leadership Team
Mark Hoplamazian
President & CEO
Peter Sears
Executive VP & Group President - Americas
Recent News
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