Apply on Employer Site

Oregon Department of Human Services · 8 hours ago

Public Benefits Specialist. Bilingual English/Spanish Required

Lebanon, OR

Full-time

Onsite

Entry Level

$4,409/mo - $5,842/mo

1+ years exp

The Oregon Department of Human Services is committed to advancing equity and diversity and is seeking a Public Benefits Specialist who is bilingual in English and Spanish. This role involves determining eligibility for various benefits for Oregonians and requires a person-centered approach to ensure timely and accurate service delivery.

AssociationGovernmentNon Profit

No H1B

Responsibilities

Oregon Eligibility Partnership (OEP) is a program within ODHS that determines eligibility for people living in Oregon who apply for medical, food, cash, and childcare benefits through the ONE eligibility system

OEP plays a critical part of the eligibility process that moves beyond integration and equality, to focus on equity of services and providing timely, accurate, and necessary eligibility determinations through a person-centered approach

Qualification

Bilingual English/SpanishHuman Services experienceBehavioral Science degreeCustomer service skillsActive listeningCollaboration skillsAttention to detail

Required

Bilingual in English/Spanish

One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR

Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR

An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR

An equivalent combination of education, training, and experience relative to the class concept

Experience communicating decisions regarding the approval or denial of benefits or services and adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences

Experience completing tasks or projects timely in a fast-paced, high volume business setting and conducting work that requires attention to detail, particularly with data entry and reviewing documents

Experience handling confidential or sensitive situations and information with unwavering professionalism, holding self and others to high standards of honesty and integrity

Demonstrated willingness to uphold the ODHS Core Values and experience providing customer service that is person centered and trauma informed manner through a diversity, equity, embracing anti-racism work and inclusion lens that exemplifies our Equity North Star values of inclusivity, equity, service and well-being

Experience demonstrating active listening; listening to understand, retain information and applying lessons-learned to varying environments and situations; welcoming constructive feedback and suggestions to strengthen work performance

Experience developing collaborative relationships that foster trust, inclusivity, and respect with internal and external partners

A Cover Letter is required