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VieMed Healthcare · 7 hours ago

Customer Service Representative

Memphis, TN

Full-time

Onsite

New Grad, Entry Level

VieMed Healthcare is a company focused on providing healthcare services, and they are seeking a Customer Service Representative to ensure efficient order processing and maintain high levels of customer satisfaction. The role involves handling phone calls, processing orders, coordinating deliveries, and ensuring compliance with company policies and billing practices.

Health Care

Responsibilities

Ensure that all orders are processed in a timely and accurate manner with the appropriate paperwork completed; all orders must be entered into the system timely with all necessary documentation included and ready for billing upon delivery (or as allowed by authoritative and governing guidelines)

Handle inbound and outbound phone calls in a timely and professional manner; respond to inquiries and calls with proper prioritization and within reasonable timeframe; ensure that interactions are documented in the patient (customer) account within the software

Monitor and process faxes and other sources of orders/referrals; enter and account for each in the software and ensure response/action is taken accordingly

Efficiently coordinate branch transactions (deliveries, pick-ups, exchanges, returns, service, repair/maintenance) with appropriate staff (drivers, warehouse, liaisons, therapists, sales) and with patients (customers)

Facilitate collection of patient balances for new and existing accounts; manage payment plans and recurring payments in order to produce desirable collection results for the branch

Contribute, both individually and as a team, to the achievement of operational, financial, and cultural performance goals for assigned branch location(s); be an advocate of management and a positive presence in the branch

Maintain current knowledge of and ensure compliance with company policies and procedures; stay current in medical billing practices, eligibility and insurance requirements, documentation requirements, and billing reimbursement

Develop and maintain working knowledge of products and services offered by the company, relevant governmental or regulatory requirements, and accreditation requirements

Maintain a high level of service satisfaction with patients and referral sources; maintain strong working relationships with branch staff and other employees

Ensure physical control and proper care of company assets, account for movement of physical assets within the software in a timely fashion

Maintain professional, polite, and respectful interactions with employees, patients/customers, referrals sources, vendors; maintain professional appearance with clothing, grooming, and personal hygiene

Responsible for performing other duties as assigned by management

Qualification

Customer service experienceMedical billing knowledgeTime managementInterpersonal skillsProper phone etiquetteMulti-taskingProfessional appearanceTechnology proficiencyWritten communication skillsOrganizational skills