Block · 1 month ago
Risk Mitigation Specialist: Elder Abuse Investigations, Cash App
United States
Full-time
Remote
Entry Level
$30.29/hr - $45.48/hr
1+ years expBlock is a technology company that aims to increase access to the global economy through its various brands, including Cash App. The Risk Mitigation Specialist for Elder Abuse Investigations will conduct thorough investigations into accounts indicating potential abuse or exploitation of elderly individuals, collaborating across teams to assess risk and develop protective strategies.
Financial Services
Responsibilities
Review and action accounts in accordance with company policies and procedures
Investigate, monitor and escalate potential high risk and/or fraudulent activity related to customers' accounts or transactional activity
Manage and respond to incoming claims in compliance with operational and regulatory obligations
Demonstrate strong attention to detail to ensure each case is clearly and accurately documented for future reference
Foster a culture of accountability, collaboration, speed, innovation, excellence and a fun work environment while continuously elevating the quality and caliber of our controls
Drives for Results by maintaining and meeting KPIs in productivity and quality assurance
Maintains accountability and awareness of key process changes, system changes, organization, governance structures and their broader impacts
Review customer accounts to look for risk indicators and take appropriate action to mitigate loss, minimize risk and exposure, while protecting the Cash App ecosystem according to company policies
Utilize internal tools and account data to confidently decision cases with little to no customer information or input provided
Detect and Surface new patterns, trends, red flags, or risky behaviors
Surface and escalate Terms of Service violations, abuse, coercion, illegal activity, and exploitation appropriately to partner teams
Qualification
Required
Minimum 1 year of experience in a fraud or prevention role
Minimum 1 year experience at Cash App
Moderate knowledge of banking policies, procedures and governmental regulations
Must possess basic knowledge of a core banking system as well as the bank policies and procedures related to laws and regulations
Background in managing cases
Ability to utilize internal tooling
Preferred
Minimum 1 - 2 years experience in the financial tech industry
Minimum 1 - 2 years experience in the financial services industry
Experience developing AI-driven solutions to enhance risk management processes and efficiency
Ability to work in a fast-paced environment with evolving regulatory expectations
Benefits
Remote work
Medical insurance
Flexible time off
Retirement savings plans
Modern family planning
Company
Block
Block is one company built from many blocks, all united by the same purpose of economic empowerment.
10001+ employees
H1B Sponsorship
Block has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
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2025 (257)
2024 (253)
2023 (260)
2022 (297)
Funding
Current Stage
Late StageLeadership Team
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