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NASA Federal Credit Union · 2 weeks ago

Branch Member Service Associate (Part-Time) - Upper Marlboro, MD

Upper Marlboro, MD

Part-time

Onsite

Entry Level

$21/hr - $24.50/hr

1+ years exp

NASA Federal Credit Union is seeking a Part-Time Branch Member Service Associate to deliver exceptional customer service while promoting and selling their products and services. The role involves empathizing with members, processing financial transactions, and advising on insurance protection, all while supporting the needs of the Credit Union.

Credit CardsFinancial ServicesNon Profit

Responsibilities

Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services

Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security

Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications

Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers loan payments, check orders, share certificates, ACH/payroll/direct deposit, dire transfers, and stop payment set up and changes

Handles complex member situations such as deceased member, guardianships, and representative payee accounts

Handles consumer loan application processing, document collection, and disbursements

Advises members regarding available insurance protection (life, disability, gap, etc)

All MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union

All MSAs may be assigned duties to support other areas in the Credit Union

All MSAs are expected to support the Call Center queues (phone and email)

Qualification

Customer serviceCash handlingBanking knowledgeSales experienceVerbal communication

Required

High school diploma or general education degree (GED)

A minimum of one year of customer service experience with cash handling or Bank/Credit Union/financial Call Center knowledge/experience with financial products

Cash handling experience required

Bank/Credit Union experience with at least 6-months of opening Personal Accounts such as savings, checking, CDs, Money Market

Experience with Specialty Accounts such as Trusts, Power of Attorney, Custodial Accounts, Guardianship Accounts, Estate, and Foreign Accounts

Experience with sales/cross-selling

Bank/Credit Union experience with Broad and Advanced financial products such as Life and Disability Insurance, Gap Insurance

Advanced Accounts experience required such as HSA, IRA, and Business accounts, Loan Processing, counseling experience

Advanced sales/cross-selling experience

Reliable transportation