Axon · 2 weeks ago
Customer Success Executive
Boston, Massachusetts, United States
Full-time
Hybrid
Mid, Senior Level
$109K/yr - $209K/yr
5+ years expAxon is a company dedicated to protecting life through innovative technology and solutions. They are seeking a Customer Success Executive who will act as a strategic partner for law enforcement and public safety customers, ensuring successful onboarding and ongoing engagement with their solutions while managing complex projects and relationships.
ElectronicsGovTechHardwareSoftware
Responsibilities
Lead customers through discovery sessions to uncover true needs, challenges, and opportunities for success
Manage complex, multi-stakeholder projects from kickoff to completion, applying strategic project discipline to keep initiatives on track and within scope
Navigate and resolve challenging personalities and situations with professionalism, confidence, and diplomacy
Act as a strategic consultant, providing data-driven recommendations and guiding customers toward best practices in adoption and outcomes
Build and maintain relationships at the executive level, demonstrating credibility, confidence, and the ability to influence
Drive retention and growth by identifying expansion opportunities and ensuring customers realize the full value of our solutions
Collaborate cross-functionally with internal teams (Product, Engineering, Support, Sales) to advocate for customer needs
Qualification
Required
5+ years in Customer Success, Account Management, or a related client-facing role
Tenacity and Urgency – relentless focus on driving customer outcomes and overcoming obstacles
Consultative Mindset – ability to ask the right questions, uncover true needs, and provide strategic guidance
Assertiveness – confidence to set boundaries, influence stakeholders, and steer conversations toward solutions
Executive Presence – polished, confident communicator capable of engaging senior leaders with credibility
Project Management Expertise – strong organizational skills with proven ability to manage complex projects and competing priorities
People Wrangler – emotional intelligence and resilience to navigate high-pressure, challenging interactions with professionalism
Curiosity – natural drive to learn, understand, and explore new solutions for customers
Law Enforcement Knowledge – understanding of public safety workflows, challenges, and operational environments
Formal CSM Background – proven experience in a customer success role with measurable impact on retention and growth
Discovery Skills – ability to uncover hidden pain points and opportunities through structured conversations
Confidence – poised, adaptable, and effective in high-stakes, executive-level discussions
Excellent communication, negotiation, and presentation skills
Ability to travel as needed to support customer engagements
Preferred
Experience working with law enforcement, public safety, or highly regulated industries strongly preferred
Some Sales experience preferred
Formal training or certification in Customer Success, Account Management, or Project Management a plus
Benefits
Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices
Company
Axon
Axon provides electronic control devices to law enforcement and corrections agencies.
1001-5000 employees
H1B Sponsorship
Axon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (3)
2023 (7)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-03-05Post Ipo Debt· $1.75B
2018-08-07Post Ipo Equity· $246M
2001-06-07IPO
Leadership Team
Jay Reitz
SVP Software Engineering
Anthony Baldoni
VP Strategic Initiatives
Recent News
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Company data provided by crunchbase