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Clark Associates · 1 week ago

Benefits & Leave Administrator

Albany, GA

Full-time

Hybrid

Entry Level

1+ years exp

Clark Associates is a rapidly growing, multi-divisional company headquartered in Lancaster, Pennsylvania, providing services in the food service industry. The Benefits & Leave Administrator ensures quality and consistency in workforce management programs, handling leave requests, benefits, and onboarding activities while balancing strategic projects and day-to-day customer needs.

E-Commerce

Growth Opportunities

Responsibilities

Manage the intake of leave and accommodation requests, including claim filing, collection of required documentation, and communicating with employees regarding their claim status, missing or incomplete information, and answering related questions

In conjunction with the company’s Leave Administration team and related systems, determine any paid/unpaid leave, accommodation(s), and/or light duty options in accordance with state or federal laws and company policy and ensure appropriate documentation is delivered to employees

Coordinate with managers and support teams to ensure a smooth return to work for employees which may include identifying light duty or other restrictions / accommodations; may also verify and recommend termination where appropriate to management and the Employee Experience team

Coordinate with Employment Support, Payroll, Safety, and other stakeholders as needed to resolve escalated issues and questions related to leave, disability, and time off programs

Support new hire benefit enrollments and qualifying life events in conjunction with the Benefits Department and Employment Support teams; this may include leading small group presentations and individual conversations regarding the company’s benefits plan

Lead the development and delivery strategy for wellness programming and coordinate related activities with direction from the Benefits Department and Employee Experience team. Identify opportunities for improvement and future initiatives that align with the needs of the local workforce

Coordinate with managers and employees to ensure data quality related to system updates in EVA / Dayforce / CAMP and escalate questions or issues to the Employment Support team as needed

Maintain clearances needed for various departments including site access and DOT physicals

Provide process- and/or policy-related guidance to hiring managers, applicants, and new hires in various stages of the pre-employment to ensure timely completion of the process

Serve as the local point of contact for service providers related to the company’s prescreening requirements and local job duties (drug testing, physicals, etc.)

Administer all aspects of Form I-9 verification, including e-Verify submissions, for client group(s)

Lead the development and delivery strategy for new hire onboarding activities, which may include presenting information about local operations, benefits, company policies, and employee programs

Maintain a high level of confidentiality and professionalism when handling sensitive and confidential company and personal information

Provide administrative support on department projects and annual initiatives, including change management related to employee systems, policies, benefits, and related programs that originate in Employee Services

Perform administrative duties that support the local management team, which may include coordinating local events, data collection and analysis, managing office supplies, and related duties

Perform other duties as assigned

Qualification

Leave AdministrationBenefits AdministrationOnboarding ProcessMS Office ProficiencyAnalytical SkillsCustomer ServiceEmotional IntelligenceProject ManagementCommunication Skills

Required

A minimum of 1-2 years of relevant experience is preferred

Passion for providing customers (current job candidates and employees) with exceptional service

Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding

Strong emotional intelligence required with the ability to establish rapport and connect with others in-person and remotely

Strong analytical and problem-solving skills

Ability to work independently and within a team

Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint) and comfortable working in a high-tech environment

Service leadership approach with a demonstrated desire to exceed expectations

Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment

Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence