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Red Light Systems · 2 weeks ago

Client Success Manager (Remote)

United States

Full-time

Remote

Mid Level

$60K/yr - $80K/yr

Red Light Systems is seeking a Client Success Manager to enhance client satisfaction and retention through effective relationship-building and customer service. The role involves analyzing customer data and providing support to small local health clinic owners to optimize their practices.

Marketing & Advertising

Responsibilities

Ensuring client satisfaction

Analyzing customer data

Retaining customers

Building strong relationships

Providing excellent customer service on a day-to-day basis

Qualification

Digital AdvertisingCustomer SatisfactionRelationship BuildingAnalytical SkillsCustomer ServiceClient Success ExperienceMultitaskingHealthcare ExperienceCommunication Skills

Required

Previous experience in cash-based local health clinic (chiro, PT, wellness center, med spa) or agency-style business is required (one or the other is fine, both is a major plus)

Previous marketing experience and an understanding of social media ads are required

MUST be fluent in English both verbally and written

MUST understand sales/relationship building/the art of getting people to trust you in 2 seconds

MUST be a self starter, work under minimal supervision while achieving KPIs

MUST be able to work US hours weekdays

Understands digital/social advertising

Customer Satisfaction and Customer Retention skills

Analytical Skills for data interpretation

Relationship Building capability

Strong Customer Service orientation

Excellent communication and interpersonal skills

Ability to multitask and prioritize effectively