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Ad Astra · 3 weeks ago

Implementation Consultant

Overland Park, KS, US

Full-time

Onsite

Mid Level

Ad Astra is a company dedicated to advancing timely student completions in higher education through innovative technology. The Implementation Consultant is responsible for delivering client implementations effectively, serving as a subject matter expert, and ensuring successful project completion through effective communication and training.

ConsultingEducationSoftware

Culture & Values

No H1B

Responsibilities

Manage multiple, simultaneous projects of varying scope and duration while coordinating efforts with various resources on each project

Clearly communicate implementation process to client team members and set proper expectations throughout the engagement

Advise client and internal personnel in the resolution of technical or complicated issues associated with implementing Ad Astra solutions

Operate as a client advocate by contributing to the identification of new and/or improved solution workflow, practical utilization, and technical application specifications to reflect client requirements

Plan, coordinate and deliver training to internal and external customers

Evaluate and influence changes to curriculum and training techniques

Structure delivery of training and configuration knowledge to customer needs or circumstances. Present materials efficiently and effectively at an appropriate level for those being trained

Prioritize requests, organize, schedule, and coordinate a variety of activities and projects

Record time spent on all projects through time tracking practices and scheduling calendar

Maintain awareness of new functionality of the application and its technology

Act as a knowledge resource for internal staff

Document problems and resolutions for future reference within knowledge base in a thorough and timely manner

Maintain and aspire to exceed departmental and company goals which adhere to Client Service and Retention, Revenue and Associate Development

Qualification

SaaS experienceEnterprise software experienceClient communicationTraining deliveryProject managementCollaborative communicationPublic speakingTechnical troubleshootingProblem solvingInterpersonal skills