Holiday Inn Club Vacations · 1 week ago
In-House Marketing Greeter
Greater Orlando
Full-time
Onsite
New Grad, Entry LevelHoliday Inn Club Vacations is committed to strengthening families and providing a world-class experience for their guests. The Greeter is responsible for welcoming guests and owners, ensuring a smooth check-in and check-out process, and providing exceptional customer service throughout their stay.
Travel
Responsibilities
Welcome our guests and owners as they arrive to the lobby, direct them to the respected check-in, check-out area while providing “world class guest experience.”
Performs a “warm transfer” by leading guests and owners to In-House Vacation Station to meet/exceed conversion standards. Maintains the rotation log
Assist in pre-gifting by selling tickets and then updating notes in our system to ensure guest satisfaction at the completion of their tour
Adheres to all departmental company policies and procedures
Assists with anything additional requested by leaders
Qualification
Required
High school diploma or GED required
Must possess a sincere dedication to provide an unsurpassed level of owner and guest satisfaction
Demonstrate a commitment to the team
Must be able to stand for long periods of time
High energy and self-motivated
Excellent oral communication and presentation skills
Strong and proactive decision-making ability and strong problem resolution skills
Dependable and goal oriented
Strong partnering skills
Self-directed but works as a team player
Persuasive interpersonal skills to gain acceptance of an idea, plan, activity, services or product form guests and co-workers
Participates in proactive team efforts to achieve departmental and company goals
Excellent customer service
Strong oral communication skills
Mastery of the use of appropriate interpersonal and society styles and methods to inspire and guide individuals towards goal achievement
Pursuit of continuous improvement to improve, enhance or increase personal knowledge and skills that will assist in job performance
Strong work ethic, high energy level and positive attitude
High level of accuracy
Ability to handle multiple tasks and balance priorities – excellent organizational and time management skills
Must have proven track record and ability to handle escalated service calls and customer service issues
Preferred
Previous timeshare marketing or sales experience preferred
Familiar with Microsoft Word, Excel, and Outlook preferred but not required
Bilingual in Spanish is a plus, but not required
Benefits
Biweekly Pay
Matching 401K
Growth & Developmental Opportunities
Comprehensive Medical, Dental & Vision Benefits
EAP – Employee Assistance Program
PTO - Paid Time Off
Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
Tuition Reimbursement & Continuing Education Courses
Outstanding Company Culture
Company
Holiday Inn Club Vacations
Holiday Inn Club Vacations is a hospiatlity firm with various hotels and resorts.
Founded in 1982
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
John Staten
CEO
Jamie Kluetz
Vice President, Brand Experience and Design
Recent News
2025-11-03
2025-10-24
Company data provided by crunchbase