Associate Director, Technology Solutions jobs in United States
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Humana · 2 weeks ago

Associate Director, Technology Solutions

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level, Lead/Staff
money$142K/yr - $196K/yr

Humana is committed to putting health first and is seeking an Associate Director, Technology Solutions to provide strategic and operational leadership for Humana Military’s End User Experience and Incident Management functions. This role is responsible for delivering a high-quality end user experience while improving incident management practices and overseeing support operations.

Health CareHealth InsuranceInsuranceVenture Capital
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H1B Sponsor Likelynote

Responsibilities

Provide leadership and direction for Desktop End User Support and Incident Management teams, ensuring timely, effective resolution of incidents and requests
Ensure consistent delivery of high-quality support services that prioritize end user experience, stability, and productivity
Establish clear expectations, operating rhythms, and service standards across support functions
Lead the continued maturation of Incident Management practices, including major incident response, escalation models, and post-incident reviews
Identify recurring incidents and systemic issues that impact Humana Military users, working closely with engineering and platform teams to drive issues to permanent resolution
Partner with stakeholders to reduce end user friction through proactive problem identification and prevention
Analyze incident and support data to identify trends, risks, and opportunities for improvement
Translate insights into actionable plans that improve reliability, reduce repeat incidents, and enhance the overall user experience
Define and evolve metrics that measure service effectiveness, incident health, and operational performance
Serve as a key partner to engineering, infrastructure, security, and product teams to align support insights with technical roadmaps
Communicate clearly and effectively with leaders and partners across the organization, providing visibility into issues, risks, and progress
Represent End User Support and Incident Management in cross-functional discussions and initiatives
Develop and mentor managers and team members, building strong technical, analytical, and leadership capabilities
Foster a culture of ownership, learning, and continuous improvement
Support career growth and succession planning within the team

Qualification

Network architecture designCloud network architectureIT Service Management (ITIL)Virtualization technologiesWorkstation imagingTeam leadershipCommunication skills

Required

Experience with Layer 2 and Layer 3 network architecture and design (LAN/WAN)
Familiarity with cloud network architectures, implementations, and support across platforms such as AWS, Azure, and GCP
Demonstrated experience leading and developing technical support and/or service delivery teams
Experience supporting virtualization technologies such as Citrix and VMware
Experience with workstation imaging, patching, and Group Policy management
Strong working knowledge of IT Service Management frameworks, including ITIL, with applied experience improving incident and problem management practices
Excellent verbal and written communication skills, with the ability to engage effectively with technical teams, business partners, and senior leaders

Preferred

Master's degree

Benefits

Medical
Dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Many other opportunities

Company

Humana

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Humana is a health insurance provider for individuals, families, and businesses.
dateFounded in 1964
location
Louisville, Kentucky, USA
people-size10001+ employees
web-link
http://www.humana.com

H1B Sponsorship

Humana has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (246)
2023 (284)
2022 (274)
2021 (212)
2020 (84)

Funding

Current Stage
Public Company
Total Funding
$13.07B
2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B

Leadership Team

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Jim Rechtin
CEO and President
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Colin Drylie
Senior Vice President, Experience Transformation
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Recent News

Benzinga.com
House Passes Bill Extending Health Care Subsidies Despite GOP Leadership Opposition
2026-01-09
TradingView
Humana dips as Wells Fargo downgrades to "equal weight"
2026-01-07
PR Newswire
Leading Health Plans Become CAQH Owners to Shape the Future of Healthcare Data
2026-01-06
Company data provided by crunchbase