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ServiceTrade · 1 day ago

Senior Manager, Product Design & User Experience Research (UXR)

United States

Full-time

Remote

Senior Level

6+ years exp

ServiceTrade is seeking a Senior Manager of Product Design & User Experience Research (UXR) to lead and scale their product design and research capabilities. This role will be responsible for design strategy, UX research excellence, and delivering high-impact experiences across their platform for commercial service contractors and their customers.

E-CommerceEnterprise SoftwareMobileWeb Apps

Growth Opportunities

No H1B

Responsibilities

Define and own the vision, principles, and standards for Product Design and UXR across ServiceTrade, including principles for AI-native and invisible design

Lead a team of product designers and UX researchers, setting clear expectations, goals, and development plans

Ensure consistent, high-quality interaction design, visual design, information architecture, and usability across the product portfolio

Champion customer-centered design practices, ensuring research insights meaningfully inform product strategy and roadmap decisions—especially as AI-driven capabilities are introduced and scaled

Establish how design contributes to trust, explainability, and confidence in AI-powered workflows

Establish and scale a rigorous UXR practice, including qualitative and quantitative research methodologies

Partner with Product and Data teams to define research priorities aligned to business outcomes and AI-driven use cases

Oversee user discovery, usability testing, journey mapping, and concept validation across the product lifecycle, including rapid validation of AI concepts and prototypes

Translate research findings into clear, actionable insights that guide both traditional product decisions and AI-assisted experiences

Serve as a strategic partner to Product Management and Engineering to drive discovery, prioritization, and delivery

Embed design and research into agile product teams, ensuring early and continuous customer feedback

Lead fast, iterative prototyping—including low- and high-fidelity prototypes—to explore AI-enabled workflows and test assumptions quickly

Balance user needs, technical constraints, and business objectives to deliver impactful solutions where intelligence feels natural, supportive, and unobtrusive

Provide executive-ready narratives and artifacts (journey maps, prototypes, research readouts) to support decision-making in an increasingly AI-driven roadmap

Own and evolve the ServiceTrade design system, ensuring scalability, accessibility, and brand consistency across both traditional and AI-powered experiences

Define processes, tooling, and metrics to improve design efficiency, quality, and impact in a rapid experimentation environment

Establish best practices for accessibility, inclusive design, and usability standards—particularly as automation and AI are introduced into core workflows

Partner with Product Operations (if applicable) to improve intake, prioritization, and capacity planning for design and research work

Recruit, onboard, and retain top-tier design and research talent with strengths in systems thinking, experimentation, and AI-adjacent design

Foster a culture of collaboration, experimentation, and continuous improvement

Coach managers and senior ICs to grow their leadership, craft excellence, and business acumen in a modern AI product organization

Advocate for design and research as strategic capabilities—and as critical drivers of clarity, trust, and usability in AI-powered products

Qualification

Product DesignUser Experience ResearchAI DesignB2B SaaS ExperienceDesign SystemsAgile MethodologiesAccessibility StandardsCommunication SkillsLeadershipCollaboration