Loeb Electric · 3 weeks ago
Account Manager - National Accounts
Columbus, OH, US
Full-time
Onsite
Mid, Senior Level
5+ years expLoeb Electric is a leading electrical distributor in the construction industry, committed to innovation and customer success. They are seeking an Account Manager for National Accounts to deliver proactive, customer-centric solutions and mentor junior team members while driving internal process improvements.
ElectronicsLightingWholesale
Responsibilities
Acts as a trusted partner to clients, playing an essential role in their success
Maintains ethical, cooperative customer relationships consistent with company image, mission, vision, and values
Interfaces with multiple client-specific web portals to access data, drawings, and provide responses as needed
Expertly navigates existing systems and asks insightful questions to fully understand client needs
Reports competitive conditions and customer feedback to management; recommends and implements changes based on insights
Supports bottom-line growth through strategic account management and revenue capture
Identifies business growth opportunities and challenges and develops account growth plans to expand and strengthen customer partnerships
Analyzes sales opportunities by leveraging material knowledge and understanding of the customer’s business model to deliver solutions and added value
Collaborates cross-functionally with internal teams to ensure a superior customer experience, meeting timelines, and goals
Engages Sales Executives and Managers as needed to support quote/order management and customer communications
Owns and prioritizes project execution, resolving escalations and proactively eliminating account challenges
Leads the transactional process and manages contractual issues, coordinating with internal teams as needed
Leads the management of the queue for open quotes and orders, maintaining regular customer communication and adjusting timelines as needed
Owns follow-up and closure of open quotes and orders to capture revenue
Manages the preparation of submittals, quotes, and proposals based on takeoff and drawing assessments to maximize business opportunities
Partners with agencies and manufacturers to optimize material pricing
Makes financial decisions related to margin and material orders
Utilizes CRM tools to capture customer touchpoints and schedule next actions
Analyzes sales opportunities by leveraging material knowledge and skills to enhance customer experience; develops a complete understanding of the customer’s business model to drive solutions and added value through Loeb’s service offerings
Interfaces with multiple client-specific web portals to access data, drawings, and provide responses as needed
Reports competitive conditions and feedback from customers to management; recommends and implements changes based on information
Maintains ethical, cooperative customer relationships consistent with company image, mission, vision, and values
Qualification
Required
Excellent communication skills – written and verbal
Detail-oriented, organized, and able to prioritize multiple tasks while meeting deadlines
Proactive problem solver
Ability to meet tight deadlines and handle pressure
Analytical thinker, always willing to ask questions
Desire to provide superior customer experience
Tech-savvy with the ability to quickly learn technologies
Sales-driven mindset
Active listener
5+ years of account management experience
Experience working in a team environment on multi-faceted projects and
Experience in distribution, large retail, or service organization
2+ years of sales or account management experience
Experience in lighting and / or electrical distribution equipment
National Account management experience
Proficient in Microsoft Office suite, especially Excel, Word, and PowerPoint
Data entry and navigation
Highschool Diploma or equivalent
Preferred
Bachelors preferred
CRM experience
Epicor Solar Eclipse experience
Smart Sheet experience
E-takeoff experience
Company
Loeb Electric
Loeb Electric is the innovative electrical distributor of quality materials and an expert service provider.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Andrew Eastwood
Head Of Information Technology
Company data provided by crunchbase